CSM - Customer Success Manager

Join Us as a Customer Success Manager (CSM) – Smart Containers & Supply Chain
Ready to deliver measurable ROI and act as a strategic partner for global maritime leaders? At ORBCOMM, we're seeking a highly skilled CSM to drive adoption, growth, and long-term success for our Smart Containers line of business.
As a key member of ORBCOMM's International Sales team, you'll act as a trusted consultative partner, deeply embedded within the client's organization to understand their structure, priorities, KPIs, and decision-making processes. Your mission: help customers fully realize the ROI of our IoT solutions through insights, value mapping, and strategic engagement.
This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You'll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operations and unlock growth.
Enjoy a hybrid schedule—combine a strong on-site presence to drive customer success with the flexibility to connect remotely from any of the following Alpine regions: What You'll Do: Drive Measurable Customer Value & ROIDefine baseline KPIs and co-create ROI models tailored to container logistics and maritime operationsTrack and communicate progress, highlighting measurable outcomes and strategic improvementsIdentify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impactOversee governance and execution of pilot programs to ensure alignment with customer needs
Leverage Deep Product ExpertiseDevelop expert-level knowledge of ORBCOMM's Smart Containers solutions, integrations, and industry applicationsTranslate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimizationShare insights and best practices across accounts and internal teamsProactively identify expansion opportunities that enhance container operations and client success
Act as an Embedded Client PartnerImmerse in customer environments to understand enterprise structure, workflows, and decision-making dynamicsBuild trust-based relationships with influencers and operational teams in maritime and container logisticsMap stakeholder ecosystems and monitor risk indicatorsAdvise customers on process optimization, KPI improvement, and maximizing platform utilization
Collaborate Cross-FunctionallyPartner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experienceCapture customer insights and translate them into actionable feedback for product roadmap and service enhancementsSupport Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis
Engage and Communicate with ImpactPrepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operationsFacilitate strategic workshops and value discovery sessions with maritime and logistics stakeholdersCommunicate progress, risks, and recommendations with clarity and executive presenceKeep stakeholders aligned on priorities, success metrics, and roadmap execution
A Bachelor's degree (MBA preferred)
5–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles
Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors
Proficiency in Salesforce for CRM and case management
Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis)
Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling
A track record of crafting compelling, data-driven value narratives and delivering measurable ROI
Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities
Flexibility to work primarily onsite to support customer engagement and operational needs
At ORBCOMM, we're pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at
Your skills and passion can help us achieve remarkable things