Front Office Agent

Luogo di lavoro: Capri
ABOUTTHEROLE
The Front Office Agentisakeyambassadorofthe JKPlacebrandandphilosophy,responsiblefordeliveringexceptionalandpersonalizedguestexperiencesfromarrivaltodeparture. Asthefirstandlastpointofcontactforourguests,thisrolecombinesoperationalexcellencewithgenuinehospitality,ensuringeveryinteractionreflectsthewarmth,elegance,discretion,andattentiontodetailthatdefine JKPlace.
KEYRESPONSIBILITIES Welcomeguestswithwarmth,professionalism,andgenuinehospitality,ensuringanexceptionalarrivalanddepartureexperience.
Manageallcheck-inandcheck-outproceduresefficientlyandaccurately,inaccordancewith JKPlacestandards.
Providesupportinmanagingtheconciergemailbox,handlingconciergerequests,andcoordinatingtransfers,tours,andbespokeguestexperiences.
Reviewguestinformation,preferences,specialrequests,andbookingnotesprovidedbythe Reservations Department,ensuringallrelevantdetailsarepreparedandcommunicatedinadvance.
Anticipateguestneedsandpreferences,creatingbespokeexperienceswhileactivelycontributingtothedevelopmentandenrichmentofin-houseguestprofilesforfuturestays.
Handleguestinquiries,requests,feedback,andcomplaintsinaprofessional,discreet,andproactivemanner.
Provideguestswithaccurateinformationregardinghotelservices,facilities,transportation,localattractions,anddiningrecommendations.
Coordinatecloselywith Housekeeping, Concierge, Food&Beverage, Reservations,and Maintenanceteamstoensureseamlessguestexperiences.
Processpayments,invoices,andbilling-relatedactivitieswithaccuracyandconfidentiality.
Monitordailyarrivals,departures, VIPguests,andspecialrequeststoensureserviceexcellence.
Actasarolemodelandculturalambassadorfortheorganization,transmittingthevaluesofrespect,teamwork,professionalism,andexcellence,whilepromotingapositiveandcooperativeworkingenvironment.
Maintainthehigheststandardsofpresentation,organization,andprofessionalismwithinthe Front Officearea.
Ensurecompliancewithcompanypolicies,healthandsafetyregulations,andguestprivacystandards.
Contributetothehotel'sreputationandcommercialsuccessthroughguestengagementandthedeliveryofexceptionalexperiencesthatstrengthenguestloyaltyandbrandpositioning.