DIGITAL CUSTOMER CARE SPECIALIST
2 settimane fa
Our Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026. Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. Your Role We are looking for a detail-oriented and customer-focused Digital & Customer Success Specialist to ensure a successful activation of Technogym Digital Ecosystem, proactively supporting the Client in achieving success on the most suitable KPIs. You will generate Best Practices on Customer Success that can support the sales team in maximizing product penetration and positioning. Additionally, you will contribute to maximize the number of people actively using the mywellness cloud platform, exploiting any upsell opportunity on software, devices and services (e.g. consulting). Your Impact Guide new customers through onboarding, setup, and training to ensure effective adoption and understanding of the product or service. Proactively engage with customers through multiple channels to monitor satisfaction, provide support, and collect feedback. Educate customers on product features, updates, and best practices to help them maximize value and achieve desired outcomes. Collaborate with cross-functional teams (sales, marketing, product, support) to deliver seamless and consistent customer experience. Monitor usage and adoption data to identify at-risk accounts and develop proactive retention strategies. Develop customer success plans, training materials, and documentation to support long-term engagement and product utilization. Promote customer advocacy by identifying satisfied clients for testimonials, case studies, and referrals, contributing to brand reputation and growth. Experience in or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills. What You Should Bring Minimum of 3 years of experience in digital sales or a related field. Excellent English proficiency and strong knowledge of digital products and market trends. Proven track record in achieving sales targets and managing sales processes. Strong analytical skills and ability to conduct market analysis and benchmarking. Demonstrated project management and goal orientation abilities. Experience in coordinating cross-functional teams and managing customer relationships. Ability to manage multiple tasks and projects simultaneously. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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Digital & Customer Success Specialist ITA
2 settimane fa
Provincia di Forlì-Cesena, Italia Technogym A tempo pienoDigital & Customer Success Specialist ITA Join to apply for the Digital & Customer Success Specialist ITA role at Technogym Technogym inspires 70 million daily users to train using innovative fitness solutions. By promoting a healthy lifestyle, balanced diet, and a positive mindset, Technogym has grown into a success story of over 2,800 employees in 16...
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Digital Customer Success Strategist
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Provincia di Forlì-Cesena, Italia Technogym A tempo pienoA leading fitness technology company in Italy seeks a Digital & Customer Success Specialist to ensure successful activation of their Digital Ecosystem. The ideal candidate will guide customers through onboarding, build relationships, and drive user engagement. A minimum of 3 years in digital sales and excellent English proficiency are required. This role...
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Provincia di Forlì-Cesena, Italia Technogym A tempo pienoOur Company Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding...
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2 settimane fa
Provincia di Forlì-Cesena, Italia Technogym A tempo pienoA leading fitness technology company in Italy seeks a Digital & Customer Success Specialist to ensure successful activation of their Digital Ecosystem. A minimum of 3 years in digital sales and excellent English proficiency are required. This role offers a chance to contribute to customer success and business growth.
