Consumer Care Specialist

4 giorni fa


Liguria, Italia Buscojobs A tempo pieno

Sii tra i primi a mandare la candidatura.

Descrizione del lavoro

Importante azienda cliente nel settore Biker Wear ricerca una figura di Assistente al Servizio Clienti .

Farà parte del Dipartimento Digitale e sarà responsabile di fornire un servizio di alto livello e assistenza ai loro consumatori in tutto il mondo

Per avere successo è necessario comprendere il messaggio e gli obiettivi del marchio e avere una chiara mentalità orientata alla soddisfazione e alla risoluzione del cliente

Responsabilità principali :

  • Comunicazione e supporto al cliente
  • Gestire e-mail, chiamate e chat in entrata e in uscita direttamente con i consumatori finali.
  • Assicurarsi che le richieste dei consumatori vengano risposte in modo appropriato e tempestivo.
  • Applicare la vendita consulenziale e le conoscenze sui prodotti in tutte le interazioni con i clienti per sviluppare e costruire relazioni e fiducia durature con i clienti.
  • Essere esperto del marchio per tutti i prodotti, fornendo consigli ai clienti per qualsiasi domanda tecnica prima / durante / dopo l'acquisto.
  • Gestire le richieste di prodotti personalizzati.
  • Gestire le richieste internamente con altri dipartimenti e assistere i clienti durante il processo di acquisto.
  • Allinearsi con il team di assistenza post-vendita sulle schede di ordine di riparazione, monitorarle e assicurarsi che vengano gestite tempestivamente per servire i consumatori finali.
  • Supportare la formazione dei nuovi dipendenti sulle offerte, le procedure e gli strumenti del servizio post-vendita.
  • Supportare il team nell'individuare e risolvere eventuali problemi interni legati alla logistica e alla contabilità dell'e-commerce.

Esperienza richiesta :

  • Esperienza di almeno 2 anni in un dipartimento strutturato di servizio clienti B2C.
  • Esperienza o volontà di conoscere meglio l'industria delle motociclette.
  • MADRELINGUA O PARLATO FLUENTE IN INGLESE E TEDESCO / FRANCESE. L'italiano, lo spagnolo o altre lingue saranno considerate un plus.
  • Ottime capacità di comunicazione.
  • Conoscenza di Salesforce Commerce Cloud, Adyen o di qualsiasi altro strumento OMS sarà un plus.
  • Orientamento al cliente, approccio centrato sul servizio.
  • Collaborativo, flessibile, positivo, desideroso di imparare, capacità di dare priorità.

Retribuzione e benefit :

  • Stipendio fisso
  • Flessibilità dell'orario di lavoro.
  • Mensa aziendale.
  • Sconti esclusivi per i dipendenti.

Data inizio prevista : 20 / 01 / 2025

Città : Vicenza (Vicenza)

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