Consumer Care Specialist
4 giorni fa
Sii tra i primi a mandare la candidatura.
Descrizione del lavoro
Importante azienda cliente nel settore Biker Wear ricerca una figura di Assistente al Servizio Clienti .
Farà parte del Dipartimento Digitale e sarà responsabile di fornire un servizio di alto livello e assistenza ai loro consumatori in tutto il mondo
Per avere successo è necessario comprendere il messaggio e gli obiettivi del marchio e avere una chiara mentalità orientata alla soddisfazione e alla risoluzione del cliente
Responsabilità principali :
- Comunicazione e supporto al cliente
- Gestire e-mail, chiamate e chat in entrata e in uscita direttamente con i consumatori finali.
- Assicurarsi che le richieste dei consumatori vengano risposte in modo appropriato e tempestivo.
- Applicare la vendita consulenziale e le conoscenze sui prodotti in tutte le interazioni con i clienti per sviluppare e costruire relazioni e fiducia durature con i clienti.
- Essere esperto del marchio per tutti i prodotti, fornendo consigli ai clienti per qualsiasi domanda tecnica prima / durante / dopo l'acquisto.
- Gestire le richieste di prodotti personalizzati.
- Gestire le richieste internamente con altri dipartimenti e assistere i clienti durante il processo di acquisto.
- Allinearsi con il team di assistenza post-vendita sulle schede di ordine di riparazione, monitorarle e assicurarsi che vengano gestite tempestivamente per servire i consumatori finali.
- Supportare la formazione dei nuovi dipendenti sulle offerte, le procedure e gli strumenti del servizio post-vendita.
- Supportare il team nell'individuare e risolvere eventuali problemi interni legati alla logistica e alla contabilità dell'e-commerce.
Esperienza richiesta :
- Esperienza di almeno 2 anni in un dipartimento strutturato di servizio clienti B2C.
- Esperienza o volontà di conoscere meglio l'industria delle motociclette.
- MADRELINGUA O PARLATO FLUENTE IN INGLESE E TEDESCO / FRANCESE. L'italiano, lo spagnolo o altre lingue saranno considerate un plus.
- Ottime capacità di comunicazione.
- Conoscenza di Salesforce Commerce Cloud, Adyen o di qualsiasi altro strumento OMS sarà un plus.
- Orientamento al cliente, approccio centrato sul servizio.
- Collaborativo, flessibile, positivo, desideroso di imparare, capacità di dare priorità.
Retribuzione e benefit :
- Stipendio fisso
- Flessibilità dell'orario di lavoro.
- Mensa aziendale.
- Sconti esclusivi per i dipendenti.
Data inizio prevista : 20 / 01 / 2025
Città : Vicenza (Vicenza)
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