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Technical Process Specialist

1 mese fa

Bergamo, Italia Infosys Limited A tempo pieno

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Job Details

Country: Italy

State / Region / Province: Lombardy

Work Location: Bergamo

Domain: Delivery

Interest Group: Skills

Company: Infosys BPM

Requisition ID: 126541BR

About Us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow

Responsibilities:

  • Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions.
  • Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
  • Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
  • Performance Monitoring: Monitor and address performance-related issues.
  • User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
  • Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
  • Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support providers.

Required Skills:

  • Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician , Desktop Support Specialist , or similar positions.
  • Customer-Focused Support: Experience in a customer-focused end-user support function covering EUC and software/OS installations and support.
  • Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs).
  • Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.
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