Front Office Manager m/v

2 settimane fa

Roma, Provincia di Roma; Lazio, Italia Hosco.com Tempo pieno
Yourmaintasks: BeCasaMonti'sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance. Intheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers ManageFrontOfficeschedules ProvidetrainingforFrontOfficeteams Givetoursoftheestablishmenttoprofessionalsandcustomers Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized Controlandmonitoraccountsreceivable Developthehotel'sturnoverthroughupsellactions Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction ParticipateinandleadHeadofDepartmentmeetings Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.