Guest Services Manager
17 ore fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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RCI - Front Desk Manager - ITA
17 ore fa
Varese (VA), Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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Front Desk
3 giorni fa
Varese (VA), Italia Ali Professional A tempo pienoAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design , ricerca: FRONT DESK & GUEST EXPERIENCE SPECIALIST La risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell' accoglienza e della gestione dell’esperienza cliente...
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Hotel Operations Director: Lead Guest Experience
5 giorni fa
Varese (VA), Italia Marriott Hotels Resorts A tempo pienoA leading hospitality company is seeking a Director of Operations for the Sheraton Milan Malpensa. This strategic role involves leading hotel operations while ensuring adherence to brand standards and maximizing profitability. Successful candidates will have a strong background in guest services and a proven track record in team leadership. The position...
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E-Work ricerca FRONT OFFICE MANAGER
43 minuti fa
Varese (VA), Italia Bohopo Group A tempo pienoCasa Laveni is the first boutique hotel in Milan by Bohopo Group , an international hospitality group with over 11 hotels across Europe . Located in Via dei Bossi , just a few steps from Milan’s Duomo square, Casa Laveni is a new boutique hospitality project focused on service quality and on placing the guest at the center of the experience. Front Office...
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Showroom Guest Experience Concierge
4 ore fa
Varese, Italia Ali Professional A tempo pienoUna importante azienda del settore arredamento e design cerca un/una Showroom Professional per gestire l'accoglienza e l'esperienza dei clienti nello showroom.La risorsa collaborerà con il Showroom Manager e il Guest Experience Manager, organizzando eventi e assicurando che lo showroom sia ordinato e accogliente.Si richiede che le candidature siano solo da...
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Showroom Guest Experience Concierge
2 settimane fa
Varese, Italia Ali Professional A tempo pienoUna importante azienda del settore arredamento e design cerca un/una Showroom Professional per gestire l'accoglienza e l'esperienza dei clienti nello showroom. La risorsa collaborerà con il Showroom Manager e il Guest Experience Manager, organizzando eventi e assicurando che lo showroom sia ordinato e accogliente. Si richiede che le candidature siano solo...
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Showroom Guest Experience Concierge
2 settimane fa
Varese, Italia Ali Professional A tempo pienoUna importante azienda del settore arredamento e design cerca un/una Showroom Professional per gestire l'accoglienza e l'esperienza dei clienti nello showroom. La risorsa collaborerà con il Showroom Manager e il Guest Experience Manager, organizzando eventi e assicurando che lo showroom sia ordinato e accogliente. Si richiede che le candidature siano solo...
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Varese (VA), Italia Robert Half A tempo pienoRobertHalf è una società leader che opera nel campo della ricerca e selezione del personale, gestione di progetti ed è autorizzata a tempo indeterminato per la somministrazione di lavoro con Autorizzazione Ministeriale Prot. Siamo alla ricerca, per un importante cliente, multinazionale di consulenza direzionale di un/a: Manager Governance & Compliance...
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Front Desk
2 settimane fa
Varese, Italia JR Italy A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance. The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills. This position offers a chance to ensure exceptional guest...
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Rci - Front Desk Manager - Ita
3 ore fa
Varese, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
