Guest Services Manager
2 settimane fa
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a 4- or 5-star hotel 2. 2-3yrs of hotelier experience 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments. 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience. 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation. 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products. 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met. 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance
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Guest Services Manager
2 settimane fa
Varese (VA), Italia Royal Caribbean Group A tempo pienoGuest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel...
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Guest Experience Manager
2 settimane fa
Varese (VA), Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Services Manager
5 giorni fa
Varese, Italia Royal Caribbean Group A tempo pienoPosizione Rappresentare il punto di riferimento dei clienti senior , lavorando a stretto contatto con loro per comprendere le loro necessità , definire strategie e implementare soluzioni che rispondano agli obiettivi... Dove Oggi Lavoro Srl Novi Ligure - Serravalle Scrivia (AL) Tipo di contratto Full time su turni alternati, weekend... Responsabilità...
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Guest Experience Manager
2 settimane fa
Varese, Italia Altro A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Experience Manager
2 settimane fa
Varese, Italia Altro A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Experience Manager
2 settimane fa
Varese, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Multilingual Reservations
2 settimane fa
Varese, Italia Sushisamba Milano A tempo pienoA luxury dining establishment in Milan seeks a Reception & Reservation Manager to enhance the guest experience.The ideal candidate will manage reservations, welcome guests with enthusiasm, and ensure high-quality service in a fast-paced environment.Candidates should have experience in high-end hospitality and be fluent in Italian and English.This position...
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Multilingual Reservations
2 settimane fa
Varese, Italia Sushisamba Milano A tempo pienoA luxury dining establishment in Milan seeks a Reception & Reservation Manager to enhance the guest experience. The ideal candidate will manage reservations, welcome guests with enthusiasm, and ensure high-quality service in a fast-paced environment. Candidates should have experience in high-end hospitality and be fluent in Italian and English. This position...
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Multilingual Reservations
2 settimane fa
Varese, Italia Altro A tempo pienoA luxury dining establishment in Milan seeks a Reception & Reservation Manager to enhance the guest experience. The ideal candidate will manage reservations, welcome guests with enthusiasm, and ensure high-quality service in a fast-paced environment. Candidates should have experience in high-end hospitality and be fluent in Italian and English. This position...
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Front Desk
6 giorni fa
Varese, Italia Jr Italy A tempo pienoA leading hospitality service provider in Varese, Italy is seeking a Front Desk Manager to oversee guest interactions and team performance.The ideal candidate will have over 4 years of experience in a managerial role in a boutique or 4–5-star hotel, with strong leadership and communication skills.This position offers a chance to ensure exceptional guest...
