Head of Customer Service

4 settimane fa

Milano, Italia Siemens A tempo pieno

Head of Proposal Management - Customer Service Join to apply for the Head of Proposal Management - Customer Service role at Siemens Create a better tomorrow with us. We are looking for a Head of Proposal Management - Customer Service with solid experience in medium voltage, protection, and automation systems. The position is based in Milan, within the Electrification and Automation Area, and will be offered as a permanent contract. Your Challenge As Head of Proposal Management - Customer Service, you will lead the team in managing the daily flow of requests as well as complex bids and projects, focusing on both the technical and economic phases. You will ensure that product and system offers are prepared on time and in line with both customer and company requirements, while also guaranteeing the technical integrity of the proposals, including full compliance with the technical scope and project specifications. Moreover, you will work closely with the Sales Department and Management to support order acquisition, and with the Project Execution team to ensure a smooth and effective handover. Drive the preparation of technical and commercial offers for revamping, retrofit, and modernization projects across medium voltage systems, protection systems, and SCADA. Standardization of proven concept and solutions to replicate them as function packages. Support the Sales team in negotiations and contribute to the commercial strategy to maximize win rates. Qualifications Proven experience in leading small but high-potential teams, with strong coaching skills and the ability to develop people, structure processes, and guide the team through a phase of growth and increasing complexity. Experience in customer service offering of MV Portfolio or Protection and automation Systems and Solutions. Knowledge of the medium/high voltage distribution and power generation market, understanding of electrical systems, distribution networks, electrical schemes, and tender specifications. Direct experience in Customer Service, with a strong track record in technical sales support for revamping and retrofit solutions. Bachelor’s / Master’s Degree in Electrical / Energy Engineering. Fluency in Italian and English. What We Offer Flexibility: trustful environment with an inclusive and flexible way of working driven by results; hybrid and remote working enabled by innovative tools and devices, personal computer and smartphone; Welfare: flexible welfare programs and health insurance extendable to your family; Equal Opportunity Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

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