Department Manager

2 giorni fa

Settimo Torinese TO, Italia Nike (New) A tempo pieno

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

To work in retail is to be the face of NIKE, Inc. With a relentless focus on product knowledge and customer service, Nike Retail teams give valuable experiences to consumers every day. From Shanghai to San Francisco, every store has a unique perspective and hosts an inspiring community of sport and style devotees. A career in Nike Retail demands creativity and ambition and offers the opportunity to grow with some of the best athletes, teammates and retail partners in the industry.

Department Manager (Coach) NIKE Factory Store Torino

Position open at NIKE Retail

NIKE, Inc. does more than equip the world’s greatest athletes; it explores potential, breaks down barriers and rewrites the boundaries of what is possible. The company is looking for people who can grow, think, dream, and create. Its culture thrives on diversity and values imagination. The brand needs talented people, leaders, and visionaries. At NIKE, Inc., everyone contributes their skills and passion to face constantly evolving challenges.

Working in-store means being the face of Nike, Inc. With a constant focus on product knowledge and customer service, NIKE store teams provide valuable experiences to customers every day. From London to Istanbul, each store has a unique perspective and houses an exciting community of sports and style enthusiasts. A career within NIKE Retail requires creativity and ambition and offers the opportunity to grow alongside the best athletes and teammates in the industry.

What are we missing to create the best retail team in the world? Someone like YOU

In NIKE Retail stores, we use special names for job positions: store managers are called "Head Coach," their assistants "Assistant Head Coach," department heads "Coach," team leaders "Lead," and sales associates "Athlete."

Join the NIKE, Inc. team

To be a Coach, you should enjoy:

  • Utilizing your exceptional customer service skills to provide a top-quality brand experience to our customers
  • Leading, training, and motivating your department's employees and ensuring an excellent work atmosphere
  • Managing the daily operations of your department to achieve sales goals (including digital services, visual merchandising, sales area)
  • Identifying and improving areas based on customer feedback
  • Acting as brand ambassadors for NIKE for initiatives including team training
  • Ensuring the store meets all NIKE standards and guidelines
  • Collaborating with business partners across different stores and headquarters

In particular, our store structure includes three Coach roles, as outlined below:

COMMERCIAL

  • Leading a team capable of providing efficient product reception and inventory accuracy in line with visual presentation standards
  • Ensuring the smoothness of inventory processes by maintaining constant replenishment of the sales area, in addition to its presentation, and meeting brand standards
  • Working with department Leads who will supervise individual components (product reception and visual presentation), being responsible for the product journey in the store
  • Being responsible for monthly launch initiatives
  • Using reporting tools to make the best business decisions
  • Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE*

  • Ensuring the team can provide athletes* with the highest quality experience
  • Leading team engagement in NIKE Community Ambassador activities
  • In collaboration with store management, overseeing hiring processes, including onboarding
  • Being responsible for store scheduling
  • Collaborating with the store team to promote and maintain a positive NIKE culture

CONSUMER EXPERIENCE

  • Leading by example, providing assistance within the sales area, shaping the customer journey
  • Providing resources to the team to ensure they have the necessary knowledge regarding any aspect of customer service, including digital service opportunities
  • Completing specific training and sharing its completion with individual support services with athletes
  • Using data and analytical tools to provide insights and create partnerships for continuous improvement alongside store management

What you get:

  • Competitive salary that evolves based on the market and experience
  • Opportunities for monthly bonuses
  • Valuable employee discounts for online and in-store use
  • Benefit packages
  • Exciting development and career opportunities
  • Continuous training in leadership, sales, and products
  • A dynamic and motivational environment that positively values diversity, equity, and inclusion (DE&I)
  • Staff clothing designed to represent NIKE and promote our team spirit
  • Access to sports activities
  • Opportunities to participate in unique NIKE moments

Your contribution:

  • Passion for NIKE and/or sports
  • More than 2 years of experience in retail and/or leadership positions
  • Excellent English language skills (written and spoken)
  • Experience and competence in providing exceptional customer service
  • Ability to lead and develop a strong team
  • Strong communication focus
  • Flexibility to work shifts and weekends

We have sparked your interest? Do you want to support us in our mission to "Bring inspiration and innovation to every athlete* in the world?" Apply now, online and easily. We look forward to seeing you

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