Director of Memberships

1 mese fa

Firenze, Italia The Social Hub Group A tempo pieno

Your Mission: Should You Choose To Accept It

As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists across membership, programming, co-working, and M&E. You’ll act as the primary link between the Support Hub and your local team, implementing global initiatives in a way that aligns with our brand and community values. A strong, on-the-ground presence is essential, as you’ll engage directly with members and closely oversee day-to-day operations to ensure a positive experience.

Success in this role will be measured by membership growth, increased customer lifetime value, and higher referral rates. Additionally, achieving or surpassing revenue targets for membership, M&E, and co-working services will be central to your success.

What You'll Do

  • You’ll develop and implement growth, retention, and engagement strategies for Membership, M&E, Community and Co-working products.
  • You’ll lead, mentor, and manage a team of experts in membership, programming, co-working, and M&E.
  • You’ll oversee membership spaces including co-working areas, gyms, and communal spaces and ensure high quality and effective operation of all facilities.
  • You’ll create and develop strategies to attract and retain members.
  • You’ll analyze membership data to optimize and improve strategies which will result in improvement on business results.
  • You’ll implement global membership initiatives and maintain service consistency.
  • You are responsible for member referrals and retention, overseeing and managing the membership on- & offboarding process to ensure a positive member experience.

Who You Are

  • You have at least 6+ years of experience in a similar role in a fast-paced environment.
  • You have a strong track record in roles focused on strategic planning and execution.
  • You're passionate about member experience.
  • You have experience with account management focusing on retention & referrals.
  • You have proven experience in analyzing business trends and data.
  • You are a true problem-solver and are not afraid to make decisions in the moment.
  • You deal with stressful situations in a stress-free manner and bring calm and a sense of ‘I’ve got this’ to every situation.
  • You’re a team player and work hard to inspire and guide your team members to excellence.
  • You have exceptional English and Italian communication skills; all other languages are very welcome
  • You’re legally allowed to work in Italy.

What Do We Offer You?

  • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities.
  • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future.
  • The chance to learn and grow in your role with the potential for future growth.
  • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family
  • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff.

Who you are is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

#J-18808-Ljbffr

  • Director Of Memberships

    1 mese fa

    Firenze, Italia The Social Hub Group A tempo pieno

    Your Mission: Should You Choose To Accept It As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings Events (ME), and Co-working services.This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists...

  • Director Of Memberships

    2 mesi fa

    Firenze, Italia The Social Hub Group A tempo pieno

    Your Mission: Should You Choose To Accept It As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists...

  • Director Of Memberships

    2 mesi fa

    Firenze, Italia The Social Hub A tempo pieno

    Your Mission Should You Choose To Accept It:As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists...

  • Director Of Memberships

    2 settimane fa

    Firenze, Italia The Social Hub A tempo pieno

    Your Mission Should You Choose To Accept It : As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists...

  • Director of Memberships

    2 mesi fa

    Firenze, Italia The Social Hub A tempo pieno

    **Your Mission** Should You Choose **To** Accept It**: As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of...

  • Director Of Memberships

    1 mese fa

    Firenze, Italia The Social Hub A tempo pieno

    Your Mission Should You Choose To Accept It: As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings Events (ME), and Co-working services.This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of specialists...

  • Director of Memberships

    1 mese fa

    Firenze, Italia The Social Hub A tempo pieno

    Your Mission Should You Choose To Accept It : As the Director of Memberships, you will be responsible for driving the growth, retention, and engagement of our Membership, Meetings & Events (M&E), and Co-working services. This role involves creating and executing a strategic plan to enhance member experience within your hub while leading a team of...

  • Director Of Revenue

    4 mesi fa

    Firenze, Italia Four Seasons Hotels Ltd A tempo pieno

    Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.We know that the...

  • Director Of Revenue

    2 settimane fa

    Firenze, Italia Four Seasons Hotels Ltd A tempo pieno

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that...

  • Director of Revenue

    1 mese fa

    Firenze, Italia Four Seasons A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Director Of Revenue

    2 mesi fa

    Firenze, Italia Four Seasons A tempo pieno

    About Four Seasons: Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Director Of Revenue

    2 mesi fa

    Firenze, Italia Four Seasons A tempo pieno

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Director of Revenue

    1 mese fa

    Firenze, Italia Four Seasons Hotels Ltd A tempo pieno

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that...

  • Director Of Housekeeping

    5 mesi fa

    Firenze, Italia Antal International Network A tempo pieno

    Per un prestigioso resort 5*L in Toscana parte di una catena alberghiera internazionale, stiamo cercando un/una DIRECTOR OF HOUSEKEEPING In qualità di Director of Housekeeping, sarai responsabile del monitoraggio degli standard e delle prestazioni del team houseekeping, al fine di organizzare e mantenere un elevato grado di eccellenza degli standard nelle...

  • Director Of Luxury Sales

    5 mesi fa

    Firenze, Italia Antal International A tempo pieno

    Job Description A great Opportunity to join as a Director of Luxury Sales, at a Luxury 5 star hotel in Italy As Director of Luxury Sales, you are passionate about creating and executing the sales strategy by developing successful long-term relationships with international clients in the luxury segment.Your responsabilities includes: Identifying, handling and...

  • Director Of Youth Ministries

    7 mesi fa

    Firenze, Italia Outh Carolina United Methodist Conference A tempo pieno

    We are an active church in Florence, SC seeking an individual to lead our Youth Ministries programs (7 th -12 th grades) The Company: Highland Park United Methodist Church in Florence, SC The Position: Director of Youth Ministries – Full time with regular office hours including Sundays Salary: $30,000 to $36,000 Position Description: The HPUMC Director...

  • Director Of Youth Ministries

    2 settimane fa

    Firenze, Italia Outh Carolina United Methodist Conference A tempo pieno

    We are an active church in Florence, SC seeking an individual to lead our Youth Ministries programs (7 th -12 th grades) The Company: Highland Park United Methodist Church in Florence, SC The Position: Director of Youth Ministries – Full time with regular office hours including Sundays Salary: $30,000 to $36,000 Position Description : The HPUMC Director of...

  • Assistant Director Of Academics, Florence, Az

    4 settimane fa

    Firenze, Italia Renew Schools A tempo pieno

    American Leadership Academy is now accepting applications for an Assistant Director of Academics at our Anthem South 7-12 campus located in Florence, AZ.Candidates must possess, or be willing to obtain, a valid AZ IVP fingerprint clearance card.The Assistant Director of Academics plays a pivotal role in enhancing the academic experience for students and...

  • Director of Housekeeping

    6 mesi fa

    Firenze, Italia Collegio alla Querce A tempo pieno

    **Company Description** Collegio alla Querce, Auberge Resorts Collection a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and...

  • Director of Housekeeping

    1 mese fa

    Firenze, Italia Collegio alla Querce A tempo pieno

    Company Description Collegio alla Querce, Auberge Resorts Collection, a former cultural institution and much-beloved boarding school is undergoing an extensive transformation to awaken the property’s storied and romantic history, dating back to the 16th century. Auberge’s third European destination, Collegio is a delight for design lovers and gourmands...