Accounts Manager

1 giorno fa

Firenze, Italia Piano MAKE - Ecommerce Marketing A tempo pieno

Customer Success Manager
Siamo un'agenzia di digital marketing specializzata in e-commerce. Supportiamo brand nei settori fashion, beauty, food e tech - aziende che già vendono online e vogliono vendere di più.
Non un postino tra cliente e team tecnico. Una persona che anticipa, che chiama prima di essere chiamata, che fa sentire il cliente seguito .
Hai un database di clienti attivi, ex clienti, contatti che ci conoscono. E quando servono lead freschi, arrivano da campagne che gestiamo noi. Gestire un portafoglio di clienti attivi, con obiettivi di retention e sviluppo
Coordinare i progetti con i team interni, monitorando tempi e qualità del delivery
Riattivare contatti dormienti e coltivare relazioni nel database esistente
Condurre Discovery call su lead qualificati provenienti dalle nostre campagne
Almeno 3 anni in ruoli di account management, customer success o project management in ambito digitale
Familiarità con le logiche di digital marketing (advertising, email marketing, analytics)
Dimestichezza con CRM e strumenti di project management
Ottime capacità di comunicazione, dal vivo e digitale
Full remote, lavora da dove vuoi
Orari flessibili, ci interessa il risultato
Fisso + commissioni sia su rinnovi che su nuovi progetti

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