Quality Assurance

2 settimane fa

Roma, Italia Accor Hotels A tempo pieno

MOVENPICK MOVENPICK WAAD AL SHAMAL - TURAIF, Turaif, SA

REF30351W

Quality Assurance / Safety / Health Manager

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description

As the QA Manager, you'll play a pivotal role in fostering a collaborative food safety and quality culture within our organization. Leading the QA and operations teams, you'll provide direction and support to ensure that our systems and processes consistently meet the highest standards. Your dedication to continuous improvement will drive excellence throughout our operations, enhancing customer confidence and satisfaction.

Key Responsibilities:

Leadership and Management:

  • Promote cross-functional collaboration to make food safety and quality everyone's responsibility.
  • Provide leadership and direction to the QA team, fostering continuous improvement in our practices.
  • Develop and coach team members, setting clear objectives and identifying training needs.
  • Lead HACCP initiatives and ensure ongoing compliance with standards.

Standards and Compliance:

  • Ensure factory compliance with customer policies, external certifications, and standards.
  • Drive a "right first time" approach to production, managing incidents through effective investigations.
  • Oversee internal audit programs and manage non-conformances.
  • Manage allergen management, risk assessment, and verification processes.
  • Handle customer complaints effectively, validating and verifying shelf life parameters for launched products.

KPI Management:

  • Measure, trend, and report against internal and customer KPIs, ensuring ownership and action.
  • Drive activities to meet and exceed all KPIs related to quality and compliance.
  • Manage external audit programs and support technical audits during customer visits.
  • Collaborate with commercial teams to ensure effective communication with customers.
  • Handle customer complaints and queries promptly and effectively.
Qualifications

Qualifications and Experience:

  • Degree or equivalent in Food Science or related discipline.
  • Experience in FMCG or similar environment, withteam management experience.
  • HACCP Level 3 qualification and experience in retailer quality systems.
  • Knowledge of BRC compliance and audits.

Qualities and Skills:

  • Strong leadership abilities with excellent communication and presentation skills.
  • Exceptional relationship-building skills, both internally and externally.
  • Up-to-date knowledge of technical advances and consumer trends.
  • Passion for coaching and developing teams.
  • Diligent, detail-oriented, and skilled in problem-solving.
  • Driven to succeed with excellent organizational and multitasking abilities.
Additional Information

What is in it for you:

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our corporate social responsibility activities

Meet James, the food and beverage manager in London

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

#J-18808-Ljbffr

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