Retail Training Manager

1 settimana fa

Milano, Italia MODE SEARCH Ltd. A tempo pieno

Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.

This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a prestigious retail environment.

The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team.

This position is permanent, full-time, and requires on site working 4 to 5 days a week.

Develop and execute training strategy to enhance skills and performance for brand employees
Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership
Lead special learning initiatives, including a Retail Academy model
Improve store management capability through structured training programmes
Assess brand-led training and ensure a consistent, high-quality learning experience
Manage training budgets, ensuring cost control and return on investment
Enhance retail-focused development training (conversion, VM, membership, cultural awareness)
Update and redesign existing learning content where required
Coach Store Managers and support ongoing skills development
Research emerging L&D technologies and methodologies
Utilise customer experience and ambassador programme results to inform training actions
Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners
implement hiring strategies to support talent availability for
Represent the brands at recruitment events; build strong partnerships with universities and talent communities
Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods

Experience in premium or luxury retail and retail training
Proven success developing and rolling out large-scale training initiatives
Strong analytical, problem-solving and project management skills
Fluency in English and Italian; additional European languages are advantageous

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