Guest Lounge Coordinator

4 settimane fa


Roma, Italia McArthurGlen Group A tempo pieno

Our Mission ‘To create the finest retail experiences.’ Our Purpose ‘Making the extraordinary possible’ Interested in working in a busy, exciting and dynamic environment? We are currently hiring a Coordinatorfor our Guest Experience Lounge at the McArthurGlen Designer Outlet Serravalle. This is an in person, face to face role welcoming our guests to the centre. The Guest Lounge Coordinator is responsible for Guest Lounge daily shift operations and supervision of staff and ensures standards are always met through assisting servers on the floor. Why start your journey at McArthurGlen? • You'll receive a competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.

  • Be part of an international team of over 200 dedicated guest focused colleagues throughout the organisation.
  • Guest experience is ingrained in your professional background, as you have worked in hospitality and customer-facing roles for most of your career.
  • Over 85% of our employees would recommend us as an excellent place to work.
  • Join a team focused on the centre and guest experience, with opportunities to work across various departments and projects at local, national, and international levels.
What you’ll be doing… • Regularly report to Guest Experience Manager and executive all data and figures of incoming Guests, travel partners, journalists, bloggers, brand partners visiting the Guest Lounge.
  • Regularly conduct menu engineering analysis to set the right choice of items available in line with budget assigned.
  • Act as main contact in organizing, coordinate and supervise events and meetings which take place into the Guest Lounge.
  • Deal with all suppliers identified and appointed for the daily and special occasion management of the Guest Lounge.
  • Attend weekly meetings with the Guest Experience Manager to discuss, evaluate and examine issues, opportunities, and best practices.
You will bring... • Experience in a senior supervisory or Assistant Manager role in a high-end F&B context, this is a must.
  • 5* or 5*L hospitality background or fine dining restaurant/lounge isessential
  • Proven knowledge of menu engineering techniques
  • Familiar with budget and cost control
  • Proven track of Team Management is a must
  • Advanced MS Office skills
  • Languages: fluent English and Italian is mandatory. Any other additional language is welcome.
  • Good organizational and analytical skill
  • Ability to communicate, hands-on mentality.
  • Cultural behavioural skills to adapt to all different cultures in the centre
  • Attention to details is a must
  • Ability to work in a fast-paced environment
Our Success Framework Guest Experience at McArthurGlen At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service. Be part of something extraordinary… At McArthurGlen, our Guest Services team embodies a dedication to excellence, executing our mission to create outstanding retail experiences. Our Guest teams are empowered to unleash their creativity and ensure every guest feels valued by delivering exceptional and personalised service. Start your journey with us by applying with your CV. #J-18808-Ljbffr
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