Guest Services Executive

7 giorni fa

Anacapri NA, Provincia di Napoli; Campania, Italia Hosco.com Tempo pieno

WeareonthelookoutforapassionateGuestServicesExecutive-FrontOfficetojointhesummerseason2027ofJumeirahCapriPalace.
Themaindutiesandresponsibilitiesare:
Welcomeguestsandmanagecheck-in/check-outprocessesaccuratelyandefficiently.
Respondpromptlytoguestinquiriesandrequests,ensuringpersonalizedservice.
Coordinatewithotherdepartments(Housekeeping,Concierge,ExecutiveLounge,Recreation,F&B)tofulfillguestneeds.
Handlespecialrequestssuchastransportation,diningreservations,andamenities.
Resolveminorguestcomplaintsprofessionallyandescalatecomplexissueswhennecessary.
Promotehotelservicesandamenities,upsellingwhereappropriate.
Maintainaccurateguestrecordsandensurecompliancewithservicestandards.
SupportVIPandrepeatguestrecognitionprograms.
Upholdsafety,security,andprivacyprotocolsatalltimes