Guest Services Executive

10 ore fa

Anacapri, Campania, Italia Hospitaliti Tempo pieno 26.000 € - 38.000 € Contratto

Jumeirah Capri Palace is hiring through Hosco in Anacapri.

WeareonthelookoutforapassionateGuestServicesExecutive-Conciergetojointhesummerseason2027ofJumeirahCapriPalace.

Dato l'elevato interesse per questa posizione, la preghiamo di candidarsi tempestivamente se il suo profilo è in linea con il ruolo.
Main duties and responsibilities are: Greetguestsuponarrivalandassistwithcheck-in,orientation,andgeneralinquiries.
Handleguestrequestsefficiently,ensuringtimelyfollow-upandaccuratecommunicationwithrelevantdepartments.
Maintainknowledgeofhotelservices,facilities,andlocalattractionstoprovideaccurateinformationandrecommendations.
Prepareandupdateguestprofiles,notingpreferencesandspecialrequirementsforpersonalizedservice.
AssistincoordinatingVIPamenitiesandspecialarrangementsundertheguidanceofseniorteammembers.
EnsurecompliancewithSOPs,groomingstandards,andhealthandsafetyprotocols.
Supporttheteaminmanagingreservations,confirmations,andguestcorrespondence.
Handleguestcomplaintsprofessionallyandescalatecomplexissuestoseniorcolleagues.
Promotehotelservicesandupsellopportunitiestoenhanceguestexperienceandrevenue.
Ideal candidate for this position will have the following experience and qualifications: Aminimumof1yearcustomerserviceexperience
Bachelor'sdegreeinHospitalityManagement,orarelatedfield.
GoodknowledgeofPMSSystemsExcellentwrittenandverbalcommunicationskillsFlexibility,organisationalskillsandadaptabilityintoafast-pacedenvironment. xbvzest
Please see the full vacancy for the benefits offered by Jumeirah Capri Palace.