Solution Specialist

2 mesi fa

Italia Platinium Group S.A.M A tempo pieno

Welcome to Platinium Group One of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Tennis, and Motocross.

We operate out of offices in Monaco, Barcelona, Milan and Paris, and our mission is to help our clients succeed by maximizing the results of each event and providing the best product experience for consumers.

Our cutting-edge solutions provide ticketing, CRM, logistics and digital marketing services to many Event Organizers around the world. We also focus on providing first-class experiences to sport fans through our own Brands – Gootickets.com & Gpexperiences.com.

Job Overview:

We are looking for a Solution Specialist with 4 – 5 years of experience in the Ticketing industry to work with one of the most prestigious Football Clubs.

As a Solution Specialist, you play a pivotal role in understanding the client needs. You facilitate the implementation of PG products and services in the context of our client, addressing specific challenges and driving business success.

You collaborate closely with the client’s key stakeholders and internal teams, using your expertise to bridge the gap between technical capabilities and client requirements.

As a member of the Engineering Team, you play a transversal role, working closely with various stakeholders across the organization. You act as the key partner of the Customer Success Manager, collaborating to ensure customer satisfaction and success.

You thrive on tackling challenges head-on, are a natural problem solver, and take pride in pushing others to uphold the highest standards of quality and service.

Responsibilities:

  • Build and maintain a strong, long-term client relationship by providing exceptional service, addressing concerns, and identifying opportunities for additional services or features.
  • Conduct thorough assessments of client needs, understanding their challenges, objectives, and constraints.
  • Regularly gather insights from clients and internal teams to identify areas of improvement.
  • Develop and propose customized approaches that leverage existing features, products or services to meet client requirements effectively.
  • Work closely with cross-functional teams, including Account Management, Engineering and Product, to ensure seamless solution delivery and implementation.
  • Manage projects that are dedicated to the client, including coordination of internal and external stakeholders, applying strong governance and ensuring that deadlines are met.
  • Coordinate and lead the UAT sessions when new features are implemented for the client.
  • Stay updated with industry trends and product knowledge to provide expert guidance and advice to clients on the most suitable solutions.
  • Create and maintain detailed documentation that accurately reflects the functionality, implementation, and support of solutions.
  • Onsite operations support.

Required Skills & Experience:

  • A bachelor’s degree in business, technology, engineering, or a related field is required.
  • 4 – 5 years of experience in the Ticketing industry with a strong understanding of the operational challenges, trends, products, and services and the ability to quickly grasp technical concepts.
  • Exceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration.
  • Proven ability to analyze complex client challenges and deliver effective solutions that align with business goals, including the ability to perform effective deep IT solution analysis.
  • A customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations.
  • Strong knowledge of modelization (UML, Merise, ...) and flow and state diagrams.
  • Knowledge of relational databases, including the ability to query a DB.
  • Knowledge of APIs, including the ability to test and debug using tools like Postman recommended.
  • Strategic and analytical thinker.
  • Fluency in English.
  • Project Management methodologies, with a PMI or Prince2 certification.
  • Proficiency in understanding RESTful APIs and working with JSON and XML data formats.
  • Fluency in Italian.
#J-18808-Ljbffr

  • Customer Development Representative

    1 mese fa

    Italia Sherpany AG A tempo pieno

    We are SHERPANY : A young, award-winning tech company headquartered in Zurich. With our cloud/SaaS solution, we revolutionize meeting management, making decision-making processes for leadership teams across Europe more efficient. Through our in-house developed system, we transform meetings from time-wasters into value-creators. Our clients include renowned...

  • Cloud Computing Transformation Specialist

    4 settimane fa

    Italia The Contracts Management Group A tempo pieno

    Job SummaryWe are seeking a highly skilled Cloud Computing Transformation Specialist to join our team at The Contracts Management Group. In this role, you will play a crucial part in defining and delivering cloud computing solutions for our clients.About the RoleThe successful candidate will have experience working in customer-facing technical roles with...

  • Retail IoT Sales Specialist

    4 settimane fa

    Italia Vusion Group A tempo pieno

    Job OverviewVusion Group, a fast-growing retail tech company, is seeking an experienced Account Executive to join our team. As a key member of our sales department, you will play a crucial role in demonstrating the value of our AI-powered retail solution to existing and new clients.About the RoleYou will be responsible for actively prospecting potential...

  • Mainframe Business Expert

    3 giorni fa

    Italia Arrow Electronics, Inc. A tempo pieno

    Mainframe Business Specialist RoleArrow Electronics, Inc. is seeking a highly skilled Mainframe Business Specialist to join our team in Spain.We offer a competitive salary of €80,000 per year, based on industry standards and your qualifications. In addition to your compensation package, you will have access to comprehensive benefits, including health...

  • Glass Packaging EHS Specialist San Gemini

    4 settimane fa

    Italia Owens-Illinois, Inc. A tempo pieno

    Role OverviewOwens-Illinois, Inc. is seeking a skilled Environment, Health and Safety (EHS) specialist to join our team in San Gemini.About the JobIn this role, you will be responsible for leading the EHS activities at our production site, ensuring compliance with legal and corporate requirements, and developing solutions to improve EHS performance beyond...

  • Clinical Contract Negotiator Italy

    4 settimane fa

    Italia Resourcing Life Science A tempo pieno

    Company OverviewResourcing Life Science supports global pharmaceutical and biotech companies in their clinical and non-clinical development. As a Clinical Contract Specialist, you will be part of this exciting journey.Job DescriptionWe are seeking a highly skilled Clinical Contract Specialist to work on various studies in Italy. Your main responsibilities...

  • IT-Technical Specialist

    2 mesi fa

    Italia Apple Inc. A tempo pieno

    Choose a language (This will update the page.) Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or...

  • Enterprise SAP Solutions Specialist

    4 settimane fa

    Italia Westernacher Consulting Gmbh A tempo pieno

    About Westernacher Consulting GmbhWe are a world-class SAP S/4HANA consulting company, offering complex and innovative transformations with customers from different industries.Our OfferingsAt Westernacher, we provide company trainings, flexible working hours, and opportunities to telecommute, as well as a competitive remuneration package.Job Description: SAP...

  • Specialista in Architettura SAP

    1 mese fa

    Italia Tactical People S.r.l A tempo pieno

    La nostra missione è quella di guidare la digital transformation dei nostri clienti con soluzioni innovative e all'avanguardia.Cerchiamo un individuo che condivida la nostra visione e sia pronto a far parte di una squadra dinamica e giovane.In TACTICAL PEOPLE, crediamo fortemente nel mettere le persone al centro di ogni nostra iniziativa.L'obiettivo...

  • Ibm Lavora con Noi: Posizioni Aperte, Come

    1 settimana fa

    Tutta Italia Confidenziale A tempo pieno

    Nuove opportunità di lavoro in IBM. Il colosso dell'Information Technology seleziona, periodicamente, personale per assunzioni in e all'estero. IL GRUPPO IBM - International Business Machines Corporation è un' statunitense, tra le maggiori al mondo attive nel settore informatico. Fondata, nel 1911, a New York, la società produce e commercializza hardware,...

  • SAP C4C Support Specialist

    2 mesi fa

    Italia Blm Group A tempo pieno

    The role of SAP C4C Support Specialist must provide assistance to all companies of the BLM Group (worldwide) that have implemented our C4C model, advising and supporting internal collaborators, interfacing with consultants and suppliers to offer the most effective and satisfactory IT service. Main responsibility Learn and understand all aspects of the C4C...

  • Senior Solutions Architect

    2 settimane fa

    Italia Synnex Corporation A tempo pieno

    About the OpportunityTD SYNNEX is seeking a Senior Solutions Architect to lead our VMware portfolio strategy in Italy. As a key member of our team, you will be responsible for driving growth and profitable market share by executing the Business Unit strategy.Job SummaryWe are looking for a highly motivated and experienced Senior Solutions Architect who can...

  • Lead Media Sales Specialist

    2 settimane fa

    Italia Dazn A tempo pieno

    Company OverviewDazn Media is a leading media division of live sports OTT service Dazn. As a trusted partner, we bring innovative ideas and solutions to meet the business challenges of our partners.About the RoleWe are seeking a highly experienced Lead Media Sales Specialist to join our team in the Italian region. You will work closely with external sales...

  • Enel Lavora con Noi: Posizioni Aperte e Come

    7 giorni fa

    Tutta Italia Confidenziale A tempo pieno

    Vi piacerebbe lavorare in ENEL La nota attiva nel settore dell'energia seleziona personale per assunzioni in. IL GRUPPO Enel è il più grande operatore elettrico d' e la seconda utlity europea quotata per capacità installata. É nata come ente pubblico nel 1962, con il nome di Ente nazionale per l'energia elettrica. É stata trasformata in società per...

  • Medical Device Sales Professional

    21 ore fa

    Italia Itl Medtronic Italy A tempo pieno

    Delivering Minimally Invasive Solutions in Gynecological HealthWe are seeking a highly motivated Sales Specialist to join our Surgical team at Itl Medtronic Italy. As a key member of our team, you will play a critical role in driving the sales of our TruClear portfolio by building strong relationships with healthcare professionals and institutions in...

  • Business Analyst

    2 mesi fa

    Italia eTeam, Inc. A tempo pieno

    Job Title: Business Analyst Location: Italy ( Remote based) Contract: 5 Months with possibility of extension Job Summary: This role is for a business analyst in one of our country project teams. This role is to work as a liaison among stakeholders and SMEs to elicit, analyse, communicate and validate requirements for changes to business processes,...

  • VAT specialist

    2 mesi fa

    Italia Daikin A tempo pieno

    Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese multinational and worldwide the biggest producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology. DENV is Daikin’s sales, development, and production headquarters for Europe, the...

  • Arrow Electronics, Inc. | Regional Sales Manager, Mainframe | italia

    1 mese fa

    italia Arrow Electronics, Inc. A tempo pieno

    Position: Regional Sales Manager, MainframeJob Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...

  • Arrow Electronics, Inc. | Regional Sales Manager, Mainframe | italia

    1 mese fa

    Italia Arrow Electronics, Inc. A tempo pieno

    Position: Regional Sales Manager, Mainframe Job Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's...

  • Arrow Electronics, Inc. | Regional Sales Manager, Mainframe

    1 settimana fa

    italia Arrow Electronics, Inc. A tempo pieno

    Position: Regional Sales Manager, MainframeJob Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading...