Solution Specialist

2 settimane fa

Italia Platinium Group S.A.M A tempo pieno

Welcome to Platinium Group One of the fastest growing companies in the ticketing industry. We offer world-class solutions to B2B clients and outstanding sport experiences to consumers all over the world for events in Formula One, MotoGP, Football, Tennis, and Motocross.

We operate out of offices in Monaco, Barcelona, Milan and Paris, and our mission is to help our clients succeed by maximizing the results of each event and providing the best product experience for consumers.

Our cutting-edge solutions provide ticketing, CRM, logistics and digital marketing services to many Event Organizers around the world. We also focus on providing first-class experiences to sport fans through our own Brands – Gootickets.com & Gpexperiences.com.

Job Overview:

We are looking for a Solution Specialist with 4 – 5 years of experience in the Ticketing industry to work with one of the most prestigious Football Clubs.

As a Solution Specialist, you play a pivotal role in understanding the client needs. You facilitate the implementation of PG products and services in the context of our client, addressing specific challenges and driving business success.

You collaborate closely with the client’s key stakeholders and internal teams, using your expertise to bridge the gap between technical capabilities and client requirements.

As a member of the Engineering Team, you play a transversal role, working closely with various stakeholders across the organization. You act as the key partner of the Customer Success Manager, collaborating to ensure customer satisfaction and success.

You thrive on tackling challenges head-on, are a natural problem solver, and take pride in pushing others to uphold the highest standards of quality and service.

Responsibilities:

  • Build and maintain a strong, long-term client relationship by providing exceptional service, addressing concerns, and identifying opportunities for additional services or features.
  • Conduct thorough assessments of client needs, understanding their challenges, objectives, and constraints.
  • Regularly gather insights from clients and internal teams to identify areas of improvement.
  • Develop and propose customized approaches that leverage existing features, products or services to meet client requirements effectively.
  • Work closely with cross-functional teams, including Account Management, Engineering and Product, to ensure seamless solution delivery and implementation.
  • Manage projects that are dedicated to the client, including coordination of internal and external stakeholders, applying strong governance and ensuring that deadlines are met.
  • Coordinate and lead the UAT sessions when new features are implemented for the client.
  • Stay updated with industry trends and product knowledge to provide expert guidance and advice to clients on the most suitable solutions.
  • Create and maintain detailed documentation that accurately reflects the functionality, implementation, and support of solutions.
  • Onsite operations support.

Required Skills & Experience:

  • A bachelor’s degree in business, technology, engineering, or a related field is required.
  • 4 – 5 years of experience in the Ticketing industry with a strong understanding of the operational challenges, trends, products, and services and the ability to quickly grasp technical concepts.
  • Exceptional communication and presentation skills, both written and verbal, for effective client interactions and internal collaboration.
  • Proven ability to analyze complex client challenges and deliver effective solutions that align with business goals, including the ability to perform effective deep IT solution analysis.
  • A customer-centric mindset, with a passion for delivering high-quality solutions and exceeding client expectations.
  • Strong knowledge of modelization (UML, Merise, ...) and flow and state diagrams.
  • Knowledge of relational databases, including the ability to query a DB.
  • Knowledge of APIs, including the ability to test and debug using tools like Postman recommended.
  • Strategic and analytical thinker.
  • Fluency in English.
  • Project Management methodologies, with a PMI or Prince2 certification.
  • Proficiency in understanding RESTful APIs and working with JSON and XML data formats.
  • Fluency in Italian.
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