Manager CX
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Overview
As a Manager in Customer Experience & Innovation Consulting, you'll shape and deliver CX strategies that drive growth and modernization. You'll collaborate with cross-functional teams to align customer needs with digital solutions and operational improvements. You'll leverage data, research, and human-centered design to create seamless experiences and guide transformation initiatives. You'll lead, mentor, and influence senior stakeholders while staying ahead of industry trends to enhance CX offerings. This role sits at the intersection of strategy, design, and technology within a global, innovation-driven firm.
Retribuzione / Benefits
- Health benefits for you and your family
- Generous paid leave and holidays
- Wellness program and employee assistance
- Career growth and training opportunities
- Collaborative, agile and diverse regional team
- Global start-up mindset
Responsabilità
- Lead customer experience strategy engagements with clients to define vision, goals, and roadmaps
- Develop and implement customer journey maps, service blueprints, and experience frameworks for transformation
- Collaborate with business, design, and technology teams to align needs with digital solutions and improvements
- Leverage data, analytics, and research to identify pain points and opportunities for innovation
- Drive adoption of CX best practices across touchpoints and channels
- Manage and mentor a team of consultants in strategy, design, and execution
- Partner with senior stakeholders to influence decision-making and secure buy-in
- Stay ahead of industry trends and emerging technologies to enhance CX offerings
Requisiti fondamentali
- Significant experience in customer experience strategy, management consulting, or digital transformation
- Strong understanding of customer journey mapping, service design, and experience strategy
- Proven ability to lead and deliver complex CX projects with cross-functional teams
- Experience in customer research, usability testing, and data-driven decision-making
- Strong analytical and problem-solving skills with ability to translate insights into actionable strategies
- Excellent communication and stakeholder management with experience at C-level
- Proficiency in CX tools and methodologies such as CX platforms, design thinking, and agile frameworks
- Strong communication
- Stakeholder management
- Leadership and mentoring
- Customer journey mapping
- Service design
- Experience strategy
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