Process Improvement Specialist, CX SCQA, EU ATS
4 settimane fa
Process Improvement Specialist, CX SCQA, EU ATS Job ID: 2612321 | Amazon Italia Transport Srl - E54
- Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.
- Bachelor’s Degree from an accredited university or equivalent qualification
- Proficiency in the local language and English, verbally and written.
- Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
- Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.
- Review daily process defect data, identify root causes, develop and align action plans, and evaluate their impact all in collaboration with site Operationss.
- Provide proactive feedback to operations management on quality related issues and collaborate with central teams on projects and system enhancements.
- Gain expertise in key MMN process paths and exception handling and ensure process discipline across all shifts and departments through training and audits.
- Perform daily process audits in Sortation centres to ensure adherence to PMVs and SOPs, highlighting non-adherence and engaging ACES for necessary changes.
- Conduct regular reviews (daily, weekly, and monthly) of quality metrics with site leadership including concessions, damages, DEA, returns, and scan compliance and customer feedback.
- Establish effective communication channels for sharing quality-related updates and best practices within assigned sites/region.
- Demonstrate a commitment to consistently enhancing the customer experience, both internal and external.
- Travel to sortation centers and collaborate with site teams to promote quality improvement initiatives
- Engage in thorough root cause analysis of intricate and unclear problem statements to devise solutions, prioritize opportunities, and facilitate sustainable network enhancements.
- Maintain adaptability and responsiveness to evolving business priorities, embracing new ideas.
- Effectively influence stakeholders and negotiate priorities with partner teams.
- Degree in a science or logistics-based discipline
- Previous Inventory Control and Quality Assurance Management experience, performance metrics, process improvement and Lean techniques
- Strong analytical abilities, including Proficiency in Python or any programming language with strong data analysis skills
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