Application Support Specialist
3 settimane fa
Job Description
Eurofins BioPharma Product Testing is looking for an Application Support Specialist for the European Team.
The position is open to multiple Eurofins site locations
ROLES & RESPONSIBILITIES:
- Provide support for P1 to P4 issues and perform updates/maintenance activities.
- Perform quarterly audits of the system including Business Continuity and Disaster Recovery tests.
- Consult with the application vendor and share best practices.
- Incident, change and problem management with cross-functional collaboration.
- Develop documentation related to the application and its components.
- Provide application-related reports, statistics, KPIs.
- Introduce existing/new solutions to the sites.
Qualifications
- Computer Science or other related degree.
- GxP, Data integrity, and ITIL certifications will be an added advantage.
- Minimum 2 years of IT application support experience on Laboratory Systems, preferably in a regulated environment.
- Experience in executing IQ, OQ, and PQ protocols.
- An analytical and troubleshooting mindset.
- Proactive and independent approach by taking ownership of tasks.
- Availability to travel in Europe (up to 20%).
Will be considered a plus:
- Good working knowledge of ITIL services and Service Now.
- Migrate laboratory applications from one domain to another.
- Multilingual abilities to work across our European Laboratories.
- Good communication skills (oral and written).
- Excellent interpersonal and organizational skills.
- Ability to work in a complex international environment.
- Eager to learn and continuously develop personal and technical skills.
Additional Information
- Possibility of Smart Working.
The type of contract will be permanent, and the salary will be assessed based on the candidate's profile.
To apply, it is necessary to send a detailed Curriculum Vitae written in English, specifying the authorization to process personal data. CVs without these requirements will not be considered.
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