Application Support Specialist

3 settimane fa


Milano, Italia Eurofins USA A tempo pieno

Job Description

Eurofins BioPharma Product Testing is looking for an Application Support Specialist for the European Team.

The position is open to multiple Eurofins site locations

ROLES & RESPONSIBILITIES:

  • Provide support for P1 to P4 issues and perform updates/maintenance activities.
  • Perform quarterly audits of the system including Business Continuity and Disaster Recovery tests.
  • Consult with the application vendor and share best practices.
  • Incident, change and problem management with cross-functional collaboration.
  • Develop documentation related to the application and its components.
  • Provide application-related reports, statistics, KPIs.
  • Introduce existing/new solutions to the sites.

Qualifications

  • Computer Science or other related degree.
  • GxP, Data integrity, and ITIL certifications will be an added advantage.
  • Minimum 2 years of IT application support experience on Laboratory Systems, preferably in a regulated environment.
  • Experience in executing IQ, OQ, and PQ protocols.
  • An analytical and troubleshooting mindset.
  • Proactive and independent approach by taking ownership of tasks.
  • Availability to travel in Europe (up to 20%).

Will be considered a plus:

  • Good working knowledge of ITIL services and Service Now.
  • Migrate laboratory applications from one domain to another.
  • Multilingual abilities to work across our European Laboratories.
  • Good communication skills (oral and written).
  • Excellent interpersonal and organizational skills.
  • Ability to work in a complex international environment.
  • Eager to learn and continuously develop personal and technical skills.

Additional Information

  • Possibility of Smart Working.

The type of contract will be permanent, and the salary will be assessed based on the candidate's profile.

To apply, it is necessary to send a detailed Curriculum Vitae written in English, specifying the authorization to process personal data. CVs without these requirements will not be considered.

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