F&B Services Supervisor

Casa Brera, a Luxury Collection Hotel, Milan belonging to Marriott International, is currently recruiting a F&B Supervisor dedicate to Room Service. Reporting to the F&B Outlets Manager, the role will cover any tasks related to the F&B service. This is full-time position, 5 days a week with 2 days off. About us Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city's evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. Supervise all Room Service (In-Room Dining) operations ensuring timely, accurate and discreet delivery of orders. Coordinate with the culinary team to guarantee food quality, correct plating and punctual dispatch of room service items. Ensure trays, amenities and in-room dining set‐ups meet luxury brand standards Oversee the collection of trays from guestrooms and floors to maintain cleanliness and efficiency. Handle guest requests, preferences and complaints, ensuring a personalized and high‐quality experience. Monitor order‐taking procedures, ensuring accuracy, clarity and proper upselling. Team Management Supervise, motivate and support the Room Service and Meeting Room team during the shift. Coach and train staff on service excellence, guest interaction, privacy, etiquette and brand standards. Provide performance feedback and support onboarding of new team members. Foster a positive, collaborative and service-oriented working environment. Meeting rooms & Events support Manage the setup of meeting rooms for events, ensuring layouts, equipment and F&B requirements meet client expectations and brand standards. Ensure Room Service and meeting areas are fully set up, stocked and ready for service. Order and restock inventory, and maintain accurate records in the purchasing system. Follow all Standard Operating Procedures, brand guidelines, health & safety and hygiene standards. Conduct shift briefings and liaise with culinary and events teams to ensure alignment. Strong passion for luxury hospitality and personalized guest service. Previous experience in F&B operations, ideally in Room Service or Banqueting/Events Strong communication skills and a warm, guest-focused attitude. At least intermediate knowledge of Italian and English. Flexibility in work schedule, including weekends, evenings and shifts. A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent. Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family. Work alongside some amazing talent- award winning, experienced hospitality professionals. Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much. 5euros breakfast when staying at any of our European hotels. Explore our very big world As a world-class leader in the travel industry, there's no better place than Marriott International to make your mark. JoinCasaBrera The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.