Lavori attuali relativi a Customer Care Officer - Milano, Lombardia - ESL Education

  • Customer Care Specialist

    4 giorni fa

    Milano, Lombardia, Italia Randstad A tempo pieno

    Customer Care Inbound Job OpportunityRandstad Italia è alla ricerca di un addetto al customer care inbound per un'importante azienda cliente del territorio.Sede di lavoro: Milano, zona MaciachiniTipologia di contratto: contratto di somministrazione di 2 mesi con possibilità di proroga.Orario di lavoro: part time 20 ore, da lunedì a venerdì, turni di 4...

  • Operatore di Customer Care

    3 settimane fa

    Milano, Lombardia, Italia E-Work A tempo pieno

    Descrizione del Ruolo:L'azienda E-Work ricerca un Operatore di Customer Care per la sua sede milanese. Il candidato ideale sarà in grado di gestire le attività di customer care, prendere in carico dei claim e supportare nella risoluzione dei problemi su servizi e prodotto.Compiti e Responsabilità:Gestione delle attività di customer carePresa in carico...

  • Operatore di Customer Care

    3 settimane fa

    Milano, Lombardia, Italia E-Work A tempo pieno

    Descrizione del Ruolo:L'azienda E-Work ricerca un Operatore di Customer Care per la sua sede milanese. Il candidato ideale sarà in grado di gestire le attività di customer care, prendere in carico dei claim e supportare nella risoluzione dei problemi su servizi e prodotto.Compiti e Responsabilità:Gestione delle attività di customer carePresa in carico...

  • Customer Care Specialist

    5 giorni fa

    Milano, Lombardia, Italia Edison A tempo pieno

    Job DescriptionCustomer Care SpecialistWe are seeking a highly skilled Customer Care Specialist to join our team in the Gas and Power Market division. The ideal candidate will have a strong background in customer service and experience in managing customer relationships.Key ResponsibilitiesAnalyze customer behavior and identify opportunities to improve their...

  • Customer Care Specialist

    2 giorni fa

    Milano, Lombardia, Italia Edison A tempo pieno

    Job DescriptionCustomer Care SpecialistWe are seeking a highly skilled Customer Care Specialist to join our team in the Gas and Power Market division. As a key member of our Customer Experience Delivery team, you will be responsible for managing customer interactions and developing strategies to improve customer experience.Main ResponsibilitiesAnalyze...

  • Customer Care Specialist

    7 giorni fa

    Milano, Lombardia, Italia Randstad A tempo pieno

    Offerta di lavoro: Addetto al Customer Care InboundSei alla ricerca di un'opportunità nel settore del customer care? Vuoi lavorare in un ambiente dinamico e in crescita? Randstad Italia è alla ricerca di un addetto al customer care inbound per un'importante azienda cliente del territorio.Caratteristiche del lavoro:Fornire assistenza telefonica ai clienti,...

  • Customer Care Specialist

    2 settimane fa

    Milano, Lombardia, Italia Randstad A tempo pieno

    Sei alla ricerca di un'opportunità nel settore del customer care? Vuoi lavorare in un ambiente dinamico e in crescita? Randstad Italia, per un'importante azienda cliente del territorio, è alla ricerca di un addetto al customer care inbound.Descrizione del ruolo:L'addetto al customer care si occuperà di fornire assistenza telefonica ai clienti, fornendo...

  • Customer Care Specialist

    3 settimane fa

    Milano, Lombardia, Italia Randstad A tempo pieno

    Sei alla ricerca di un'opportunità nel settore del customer care? Vuoi lavorare in un ambiente dinamico e in crescita? Randstad Italia, per un'importante azienda cliente del territorio, è alla ricerca di un addetto al customer care inbound.Descrizione del ruolo:L'addetto al customer care si occuperà di fornire assistenza telefonica ai clienti, fornendo...

  • Customer Care Specialist

    2 settimane fa

    Milano, Lombardia, Italia Randstad Italia A tempo pieno

    Sei alla ricerca di un'opportunità nel settore del customer care? Vuoi lavorare in un ambiente dinamico e in crescita? Randstad Italia, per un'importante azienda cliente del territorio, è alla ricerca di un addetto al customer care inbound.Descrizione del ruolo:L'addetto al customer care si occuperà di fornire assistenza telefonica ai clienti, fornendo...

  • Customer Care Specialist

    1 settimana fa

    Milano, Lombardia, Italia GERI HDP S.r.l. A tempo pieno

    Customer Care - Front Office DocumentalistGERI HDP S.r.l. is seeking a talented individual to join our team as a Customer Care Specialist in our Front Office Documentalist role.The ideal candidate will possess strong communication skills, be able to work in a team environment, and have a strong motivation to achieve goals.Key Responsibilities:Provide...

  • Customer Service Relations Officer

    7 giorni fa

    Milano, Lombardia, Italia Galileo Global Education A tempo pieno

    {"h1": "Customer Service Relations Officer", "p": "At Istituto Marangoni, we are seeking a highly skilled Customer Service Relations Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients through various channels, including phone, email, and chat. Your primary...

  • Operatore Customer Care E-commerce

    6 giorni fa

    Milano, Lombardia, Italia C2C S.r.l. A tempo pieno

    C2C S.r.l. è una società dinamica e innovativa che opera nel settore delle promozioni di vendita, del merchandising e dell'organizzazione di eventi.Stiamo cercando un Operatore Customer Care E-commerce con esperienza pregressa in attività di customer care inbound per un importante cliente leader nel settore della cioccolateria.Compiti e...

  • Customer Care Specialist

    7 giorni fa

    Milano, Lombardia, Italia ManpowerGroup A tempo pieno

    Customer Care SpecialistManpowerGroup è alla ricerca di un Customer Care Specialist per il suo team di supporto clienti in ambito e-commerce.Responsabilità principali:Rispondere alle richieste dei clienti tramite chat, e-mail e telefonate.Gestire l'acquisizione e l'elaborazione di ordini e richieste dei clienti.Affrontare e risolvere reclami.Documentare e...

  • Customer Care Specialist

    3 giorni fa

    Milano, Lombardia, Italia Randstad A tempo pieno

    Offerta di LavoroRicercasi un Customer Care Specialist per un'importante azienda cliente del territorio.Descrizione del LavoroL'addetto al Customer Care si occuperà di fornire assistenza telefonica ai clienti, fornendo informazioni e supporto in merito ai servizi offerti dall'azienda.ResponsabilitàRispondere alle chiamate in entrata dei clienti.Apertura di...

  • Customer Service Relations Officer

    3 settimane fa

    Milano, Lombardia, Italia Galileo Global Education A tempo pieno

    About the RoleAs a Customer Service Relations Officer at Galileo Global Education, you will play a vital role in providing exceptional customer service to our clients and stakeholders. Your primary responsibility will be to ensure that our customers receive timely and effective support through various communication channels.Key ResponsibilitiesProvide...

  • Air Logistics Customer Care Trainee

    1 settimana fa

    Milano, Lombardia, Italia Kuehne + Nagel AS A tempo pieno

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our Air Logistics Customer Care team as a Trainee. In this role, you will be responsible for coordinating transport activities and ensuring customer satisfaction.Key ResponsibilitiesExecute collections as per customer requestsPerform data entry and documentation...

  • Senior Patient Care Director, RN

    1 settimana fa

    Milano, Lombardia, Italia Care Centre A tempo pieno

    About the RoleWe are seeking a highly skilled and compassionate Senior Patient Care Manager, RN to join our team at Care Centre. As a key member of our hospice care team, you will be responsible for overseeing the day-to-day operations of our hospice site, ensuring the provision of high-quality care to patients, and managing a team of healthcare...

  • Customer Care Specialist

    7 giorni fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Customer Care SpecialistLa nostra azienda Page Personnel è alla ricerca di un Customer Care Specialist per rafforzare il proprio team commerciale. La figura ricercata è responsabile del supporto al Back Office Commerciale, del monitoraggio degli ordini e della preparazione di offerte commerciali personalizzate per i clienti.Responsabilità...

  • Customer Care Specialist

    6 giorni fa

    Milano, Lombardia, Italia Page Personnel A tempo pieno

    Customer Care SpecialistLa nostra azienda Page Personnel cerca un/una Customer Care Specialist per rafforzare il proprio team commerciale. La figura ricercata dovrà supportare il Back Office Commerciale, monitorare gli ordini e preparare offerte commerciali personalizzate per i clienti.Responsabilità principali:Gestione delle attività amministrative...

  • Customer Care Specialist

    2 settimane fa

    Milano, Lombardia, Italia Prima A tempo pieno

    Join Our Team as a Customer Care ConsultantAbout PrimaPrima is a leading insurance company that is committed to providing innovative solutions to its customers. We are a dynamic and inclusive team that values diversity and promotes equal opportunities for all.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer...

Customer Care Officer

3 mesi fa

Milano, Lombardia, Italia ESL Education A tempo pieno
Do you like to make people dream and shine? Do you live in or near Milan? Are you passionate about languages, cultures, and travel? Would you like to share your experiences abroad with others and advise them?
A new professional challenge awaits you at ESL

ESL Languages is the leading European study abroad agency. We have been organizing language courses abroad throughout the world since 1996. Our presence is international, with more than 35 sales offices across Europe.


Beyond linguistic, cultural,, and geographical borders, more than 25 thousand students every year make the choice to book with ESL and make their goal of learning a language and discovering the world a reality.

ESL received many industry accolades over the years.

We entered into the eternal Hall of Fame as Best European Study Abroad Agency in Europe in 2016 after winning 5 times in 6 consecutive years.

This prestigious ST award is based on the votes of thousands of language schools around the world and rewards the quality counseling and high service provided by all of the ESL staff.


In 2019, ESL became part of the Kaplan Languages Group, one of the largest global chains of English language schools.

ESL continues to work as an independent agency within the KLG group.

Tasks


We are currently looking for a Customer Care officer (temporary position) for our Italian market to complete our Customer Care team, based in Milan.


Job Overview:


The main function is to organize language courses abroad from the offer made by the sales offices to the return back home after the stay.


Main tasks and responsibilities:

  • Processing enrolments using our internal CRM system.
  • Managing customers' files.
  • Assisting customers before, during, and after their stay.
  • Invoicing bookings and ensuring receipt of payments from customers.
  • Collecting invoices from Partner schools and validating payments.
  • Dealing with any special requests and complaints.
  • Providing personalized advice to each customer, including detailed information. Regarding every step of the language course, meeting the assigned deadline for each step.
  • Keeping up with local and international news to be informed of any events happening in major touristic zones.
  • Knowing the products and services offered by ESL perfectly.
  • Being flexible depending on the period, deadlines, workload, and support in other Customer care markets and ESL departments.
  • Being available for the department, the Customer Care.
  • Manager(s) and other employees.
  • Assisting the manager in training.
  • Assisting the department in reaching its objectives.
  • Assisting with any special projects or various administrative tasks as assigned.
  • Organizing and planning your own work.
  • Communicating effectively with members of the Customer Care department, with Sales offices, with Partner schools in English, and with clients in their mother tongue (and second language if knowledge is good enough.)
  • Handling customers' endofstay feedback and reviews.
  • Gathering testimonials.
  • Being able to redirect, upsell, and crosssell to avoid changes and cancellations.

Requirements:

Your professional skills

  • You have professional experience in customer care, call center or an administrative position.
  • Experience in language studies abroad is an asset.
  • You are able to work in an autonomous and organized manner, with a high sense of responsibility and accuracy.
  • You are an Italian speaker (C1/C2) and you have a very good command of English (minimum level required: B2). An additional language would be highly valued (German, Spanish and/or French).
  • You possess a good knowledge of geography.
Your personal skills

  • You have great communication skills.
  • As a committed team player, you are flexible and have great listening abilities.
  • You have experience and a taste for traveling.
  • You live in Milan or close by.

Benefits:

What We Offer You:

  • The opportunity to develop your skills in an international environment, in the exciting field of language travel
  • A dynamic work atmosphere
  • An environment where corporate ethics and sustainable development matter
  • Competitive salary
  • Ticket restaurants
  • Place of work: Milan (Italy)
  • Start date: 4th of April 202
  • Type of contract: 6 months contract
  • Activity rate: Fulltime
Diversity and inclusion are important to us, and we're constantly working to improve these aspects. At KLG and all our brands, we don't just accept our differences, we fully support and celebrate them.


We're committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.

We strive to be an equal-opportunity workplace