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Customer Service Representative

4 mesi fa

Zingonia, Italia Volvo Trucks A tempo pieno
Customer Service Representative

Location:
Zingonia, IT, 24040
Position Type:Professional- Transport is at the core of modern society.

Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

- Volvo Trucks è alla ricerca, per la sede di Zingonia, di un Customer Service Representative- La risorsa alle dirette dipendenze del Service Manager, sarà il punto di riferimento e l'interfaccia del cliente, per ogni sua esigenza: dalla semplice manutenzione ordinaria, al guasto meccanico o elettronicoSi occuperà principalmente di:

  • Accettazione e accoglienza del Cliente, in situazione di front office in officina o in modalità telefonica.
  • Pianificazione dell'agenda di officina, attraverso la corretta gestione degli appuntamenti in collaborazione con il Responsabile Service.
  • Concordare i lavori da eseguire ed i termini di consegna e predisporre preventivi di riparazione.
  • Redigere ordini di lavoro chiari e precisi, definendo l'eventuale diritto alla garanzia
  • Promuovere i servizi Postvendita.
  • Verificare che tutti i lavori richiesti siano stati eseguiti a regola d'arte e che gli importi addebitati al cliente corrispondano al preventivo e comunque al lavoro eseguito.
  • Illustrare al cliente i lavori eseguiti.
  • Emettere fatture relative alle lavorazioni eseguite.
  • Perseguire l'obiettivo di completa soddisfazione dei clienti in tutte le fasi dei processi Service.
  • Diploma di Scuola Media Superiore o Laurea
  • Conoscenza base della lingua inglese
  • Buona conoscenza dei principali sistemi informatici
Può costituire titolo preferenziale una pregressa esperienza nella gestione clienti.

Completano il profilo:

  • Team work
  • Spiccate capacità relazionali
  • Problem Solving
  • Orientamento al cliente.
  • Curiosità e intraprendenza
    Who we are and what we believe in
  • At
    Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Job Category:

Sales & Services
Organization:
Volvo Trucks
Travel Required:Occasional Travel
Requisition ID:7355
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Do we share the same aspirations?


Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed.

Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.


Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.


If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.