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IT CRM Business Analyst

3 mesi fa

Bologna, Emilia-Romagna, Italia Wyser srl A tempo pieno
IT CRM Business Analyst (Dynamics 365)
Luogo di lavoro: Bologna

Il nostro cliente è un gruppo italiano leader nella produzione di sistemi elettronici innovativi con una forte presenza anche sui mercati internazionali. All'interno di un progetto di rafforzamento del dipartimento IT, con la finalità di analizzare e sviluppare processi strategici a supporto del business aziendale, ci ha incaricati di ricercare un:

IT CRM Business Analyst (Dynamics 365)

Il profilo ricercato, a riporto diretto dell'IT Director, avrà la responsabilità di seguire l'implementazione e l'evoluzione della piattaforma CRM su Dynamics365, occupandosi dell'analisi dei requisiti funzionali e dell'implementazione di funzionalità strategiche (anche sull'area E-Commerce) collaborando con i diversi stakeholder aziendali e il dipartimento IT.

Principali Responsabilità:

  • Garantire l'evoluzione della piattaforma Dynamics365 con particolare riferimento all'area CRM
  • Analizzare i requisiti di business e definire l'implementazione di nuove soluzioni tecniche
  • Identificare possibili azioni migliorative e definire un piano evolutivo della soluzione CRM
  • Garantire il supporto tecnico operativo ai differenti stakeholder
  • Eseguire analisi approfondite sui dati e garantire la creazione dei relativi report
  • Coordinare società di consulenza esterne

Requisiti & Skills:

  • Esperienza di almeno 3 anni con soluzioni CRM Dynamics365
  • Conoscenza di almeno due dei seguenti moduli: Marketing, Sales, Customer Service, E-Commerce
  • Comprovate capacità analitiche e competenze in ambito di creazione Report
  • Ottima padronanza della lingua inglese e disponibilità a effettuare trasferte all'estero
  • Capacità di lavorare in team internazionali
  • Ottime competenze comunicative e relazionali
  • Laurea in Informatica, Sistemi Informativi, Data Science o simili

Nice to have:

  • Microsoft Power Platform
  • Conoscenza della suite PowerBI

Sede di lavoro: Bologna

12gg di smart working al mese

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Titolo di studio minimo: Comune e/o quartiere: Bologna