![Mama Shelter Roma](https://media.trabajo.org/img/noimg.jpg)
Night Manager
2 settimane fa
NIGHT MANAGER
Department:
Front Office
Reporting to:
Front Office Manager
As a
Night Manager and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit.
Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone within Mama Shelter.
This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience. Your amazing attitude is vital to Mama's success.Objective:
The Night Manager is responsible for the smooth night operations and for making guests feel welcome and looked after.
The Night Manager has the responsibility of training the night receptionist and track accurately all events occurring during the night.
Essential Duties and Responsibilities:
- Greets and welcomes guests
- Ensures all arrivals have a valid method of payment
- Maintain room availability & a balanced inventory
- Prepares bills and collects payments
- Responsible for solving billing discrepancies
- Provide billing updates & take responsibility for closing CP/GM account in a timely manner
- Answers inquiries regarding hotel area and services
- Provides guests with places to visit, eat and shop
- Arranges transportation of guest
- Maintains hotel records
- Runs nightly reports as needed
- Completes several building walks and reports any issues with all necessary information
- Updates & follows up guests' comments and complaints
- Manages overbooking levels
- Other duties as assigned
Contratto di lavoro:
Tempo pieno
Benefit:
- Buoni pasto
Tipi di retribuzione supplementare:
- Quattordicesima
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