Service Experience Coach
1 settimana fa
Position Summary:
The Service Experience Coach will hold accountability for driving and elevating execution standards of brand service
and services primarily through the delivery of the Service Accreditation Programe
Responsibilities and Tasks
Service Experience
Ensure teams can deliver our signature high-touch service, both in store and virtually.
Elevate service standards through coaching/feedback and the execution of the Service Accreditation Programme.
Lead on the ground in the ongoing evolution of the brand service strategy through modelling positive behaviors, coaching and development of Stylists
Model/lead a coaching culture where everyone receives timely acknowledgement for their successes and feedback on all areas of opportunity, fully embodying our brand core values of kindness and transparency
Identify and highlight training opportunities to line manager.
Sales & Productivity
Lead by example through always delivering exceptional customer service levels.
Achieve all KPI's as outlined by Brand Manager/Retail Operations Manager/Boutique Manager.
*Measure education success through pre- agreed KPI's, such as sales, AUS/UPT, % Tasting Bar Services, Conversion %, Accreditation %.
Drive Retail Sales utilizing the 80/20 approach (20% of time will be dedicated to selling)
*Actual KPI Targets to be set in line with Regional / Affiliate goals
Education Support
Ensure product knowledge through 100% completion of all relevant e-learning content
Ensure that the teams follow corporate initiatives and store policy and procedures, including the Retail Operations
guidelines, hygiene protocol and others.
Identify locally relevant education opportunities and highlight these to Brand Manager/Retail Operations
Manager/Education Executive/Global Education through regular feedback and reporting.
Additional Responsibilities and Tasks
May be required to travel for external business meetings.
Competencies and Skills Required
Experience in in-store and digital education
Exceptional and proven coaching skills
Excellent verbal and written communication skills, both in person and virtually
Results driven & action-oriented
Excellence in execution
Business acumen: good analytical and commercial skills
Able to drive and facilitate change
Experience in conflict and interpersonal interactions
Extensive knowledge and experience in retail beauty industry
Proven ability to build collaborative relationships with retailers, direct reports and peers
Exemplifies our brand code of kindness
Digitally-savvy: presence and experience in social media
Primary Location: Europe, Middle East, Africa-IT-62-Rome
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number:
This job advertising is addressed to both sexes based on law 903/77 and 125/91, and addressed to people of any age and nationality based on legislative decree N°215/03 and 216/03.
-
Customer Experience Specialist
1 settimana fa
Roma, Lazio, Italia The Learning Experience #328 A tempo pienoAs a Customer Experience Specialist, you're the go-to person for building strong connections with our customers and making sure they smoothly use Kaizo in their daily work. You play a big part in giving great service, being the customer's ally, and building strong trust. Ready to make Kaizo experiences even better? Let's do it Requirements Are you ready to...
-
Agile Coach
7 giorni fa
Roma, Lazio, Italia Confidenziale A tempo pienoJob Description:The Agile Coach (AC) shapes the further development and implementation of the Agile Way of Working to enable continuous improvement. He/She promotes the Agile culture and way of working and is an example of the associated behavior. The AC is able to engage people by using clear communication, giving and receiving constructive feedback,...
-
Customer Experience Manager
1 settimana fa
Roma, Lazio, Italia Abbott Laboratories A tempo pieno_MAIN PURPOSE OF ROLE_Managing a team of Abbott Ambassadors and drives a value expansion and sales of products and solutions within the region by managing customer relationship, life cycle and experience._ MAIN RESPONSIBILITIES_ Full revenue responsibility including forecasting and target performance achievement. Full operational and functional...
-
IT Service Desk Solutions Specialist
1 settimana fa
Roma, Lazio, Italia Confidenziale A tempo pienoDescripcin del puesto:IT Service Desk Solutions Specialist Engage in 2nd and 3rd level support for reported IT incidents, document problems and solutions and assist team members when required. Identify trends, reoccurring issues and root causes to provide comprehensive solutions Participate in the evaluation of new equipment and software. Collect andanalyze...
-
Head Coach
7 giorni fa
Roma, Lazio, Italia Nike Deutschland Gmbh A tempo pienoBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Head Coach
1 settimana fa
Roma, Lazio, Italia Nike A tempo pienoBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Assistant Head Coach
7 giorni fa
Roma, Lazio, Italia Nike A tempo pienoBecome a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Sales Associate
1 settimana fa
Roma, Lazio, Italia Confidenziale A tempo pienoPresentazione dell'aziendaCoach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely...
-
Head Coach
7 giorni fa
Roma, Lazio, Italia Culture Digitali Srl A tempo pienoRejoignez l'équipe NIKE, Inc. Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la...
-
Digital & Experience - Professionisti in Ambito
1 settimana fa
Roma, Lazio, Italia Poste Italiane A tempo pienoIn Poste Italiane ci prendiamo cura di oltre 35 milioni di clienti, contribuendo al miglioramento dell'esperienza utente attraverso l'innovazione continua della customer experience e della customer satisfaction in tutte le fasi di interazione, sia sui touch point fisici che in quelli digitali.È per questo che abbiamo deciso di rafforzare ed arricchire il...
-
Sportsbook Experience Specialist
7 giorni fa
Roma, Lazio, Italia Sisal A tempo pienoAbout us: Founded on the dream and insight of three sports journalists in 1945, Sisal was the first Italian company to operate in the gaming and betting industry as a government licensee. Sisal is now part of , the world's largest online sports betting and gaming operator with a portfolio of globally recognized brands and a constituent of the FTSE 100...
-
Digital & Experience - Professionisti in Ambito
1 settimana fa
Roma, Lazio, Italia SHC A tempo pienoCon 159 anni di storia, Uffici Postali, circa dipendenti, 572 miliardi di euro di Attività Finanziarie Totali e 35 milioni di clienti, il Gruppo Poste Italiane costituisce la più grande rete di distribuzione di servizi in Italia, attiva nei settori logística, corrispondenza e pacchi, nei servizi finanziari e assicurativi, nei sistemi di pagamento e nella...
-
Care Service
1 settimana fa
Roma, Lazio, Italia Bulgari S.P.A A tempo pienoPosition:Within the newly created Care Service unit, the Care Service Project Manager is responsible to support the Care Service projects contributing to the transformation of the service approach in line with the brand elevation and with a customer-centric focus.Main Responsibilities Participate in the definition of the overall Care Service program with the...
-
Addetto Al Customer Service
7 giorni fa
Roma, Lazio, Italia Hertz A tempo pienoJob purpose:The primary goal for a CSR Prom is to provide excellent customer service experience.This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete...
-
Room Service Supervisor
1 settimana fa
Roma, Lazio, Italia Marriott International, Inc A tempo pienoN. Posizione Categoria la Posizione Food and Beverage & CulinarySede The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPATipologia Full-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-ManagementJOB SUMMARYThe St. Regis Rome is casting for a Room Service Supervisor.Reporting to the F&B...
-
Room Service Supervisor
7 giorni fa
Roma, Lazio, Italia Marriott International, Inc A tempo pienoN. Posizione Categoria la Posizione Food and Beverage & CulinarySede The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPATipologia Full-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-ManagementThe St. Regis Rome is casting for a Room Service Supervisor.Reporting to the F&B Service & In...
-
In Store Customer Experience Manager
7 giorni fa
Roma, Lazio, Italia Hermès Italie A tempo pienoGeneral RoleAs core members of the retail leading team, In Store Customer Experience Managers craft and strive to continuously improve the customer experience so that it embodies Hermès values and it aligns with the commercial strategy, to ensure clients have the most memorable journey in store and beyond.Main responsibilities Hermès Ambassador and Role...
-
In Store Customer Experience Specialist
7 giorni fa
Roma, Lazio, Italia Hermès A tempo pienoGENERAL ROLE The In Store Customer Experience Specialist is in charge in developing and delivering the most memorable journey for clients, embodying the Brand values to provide heartfelt and bespoke attention to customers. MAIN RESPONSABILITIES Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same...
-
Customer Service Advisor
1 settimana fa
Roma, Lazio, Italia Cross Border Talents A tempo pieno, permanent Position: Customer Service Advisor Company Overview: Cross Border Talents is a leading global recruitment company that specializes in sourcing top talent for businesses across various industries. Our mission is to connect companies with the best candidates and help individuals find fulfilling career opportunities. Job Overview: We are currently...
-
Service Delivery Manager
1 settimana fa
Roma, Lazio, Italia Worldline A tempo pienoSelect how often (in days) to receive an alert: Create Alert We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means: Degree in Engineering or STEM (science, technology, engineering and mathematics); 5 - 6 years of work...