Customer Experience Specialist

7 giorni fa

Roma, Lazio, Italia The Learning Experience #328 A tempo pieno

As a Customer Experience Specialist, you're the go-to person for building strong connections with our customers and making sure they smoothly use Kaizo in their daily work.

You play a big part in giving great service, being the customer's ally, and building strong trust. Ready to make Kaizo experiences even better? Let's do it Requirements Are you ready to embark on this journey with us?Minimum of 2 years of experience in a customer-facing role
Proficiency in customer activation and onboarding
Ability to excel in a fast-paced, ever-evolving work environment
Exceptional command of both spoken and written English; proficiency in at least 1 additional language is a must-have
Previous experience as a Team Lead or Quality Control Expert in customer support is required
Technical proficiency in Customer Support tools, including experience with CRM tools such as Zendesk, Salesforce, or Intercom; knowledge of HubSpot is a plus

Based in Portugal What does your quest here entail?Interact with B2B customers to foster strong partnerships, assisting them throughout their journey.

Manage, analyze, and validate churn, renewals, and revenue growth data within our internal systems.

Guide customers through the onboarding process, taking full ownership of their experience and collaborating effectively across teams to ensure successful activation.

Conduct regular meetings with customers during onboarding to provide ongoing support and collect valuable feedback.
Oversee the Product Help Center and contribute to the development of additional onboarding and support materials for customers.
Engage in internal initiatives such as workshops, webinars, and group onboarding sessions
What's all the fuss about?We leverage AI, gamification, and machine learning to help customer service agents become support champions
We got named in Forbes' list of Top 25 Machine Learning Startups To Watch In 2020
We are a super international team of 15 people and 10 nationalities
We're shaking up the customer service industry with our innovative solutions
What's in it for you?An office right in the heart of Amsterdam or co-working in Portugal

Great office gear:
MacBook, tools, desks, chairs — there's something for everyone
Flexible schedule, remote work (within the EU time zone)

Fun workstations (2019:
Tuscany, 2020: Zoom , 2021: Portugal, 2022: Italy) & open holiday policy
Psst.

Do you want to help us understand what makes you the best match for this role? Feel free to send us a 2-minute video motivation.

Customer Experience Specialist, Customer Experience Manager, Customer Service Specialist, Customer Experience Associate, Customer Experience Agent
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