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Addetto customer service settore bancario

4 mesi fa


Florence, Toscana, Italia Randstad Filiale di Modena Giardini A tempo pieno
Mansione

Randstad Finance Office, divisione di Randstad Italia specializzata nella ricerca, selezione, formazione e gestione di specialisti in ambito Finance Office ricerca per importante azienda del settore bancario un

Operatore Customer Service settore bancario

Si offre assunzione diretta di 12 mesi, inquadramento CCNL del Credito e buoni pasto giornalieri.

Sede di lavoro: Bagno a Ripoli (FI)

Responsabilità

La risorsa si occuperà di:

Assicurare l'erogazione dei servizi di gestione, supporto ed assistenza sui prodotti di Banca Multicanale/Digitale ai clienti indiretti (i clienti delle banche)

Eseguire l'assistenza alla clientela (prevalentemente telefonica, mail, chat) nella navigazione sui siti web e servizi di Front End e Back End, secondo i regolamenti e le procedure previste

Eseguire tutte le attività di ricezione, inserimento delle operazioni di competenza

Attuare i necessari controlli a presidio dei rischi operativi della propria area di competenza.

Competenze

accuratezza; ottime doti comunicative; tenacia; capacità di lavorare in gruppo; flessibilità; orientamento al cliente; conoscenza dei principali applicativi informatici (pacchetto Office)

La ricerca è rivolta ai candidati ambosessi (L.903/77). Ti preghiamo di leggere l'informativa sulla privacy Randstad ) ai sensi dell'art. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).