Guest Communication Agent

1 settimana fa


Milano, Lombardia, Italia Armani Hotel Milano A tempo pieno

GUEST COMMUNICATION AGENT (Back Office)Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.


MAIN RESPONSIBILITIES

  • Answer phone calls in an efficient and friendly manner.
  • Handle guests' requests in an appropriate manner.
  • Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
  • Assist colleague in running daily reports for department.
  • Constantly be up to date regarding expected arrivals and departures.
  • Maintain positive guest and colleague interactions in a good working relationship.
  • Support demonstrating and reinforcing Armani's Values and Culture Characteristics.
  • Ensure punctuality is kept at all times.
  • Deal with enquiries in person or by telephone.
  • Take appropriate steps in emergency.
  • Receive and attend to outgoing calls: local, trunk and international.
  • Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.

QUALIFICATIONS AND EXPERTISE

  • Previous experience in similar and/or related fields in a 5* Hotel.
  • Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
  • Good knowledge of the attractions and events in Milan.
  • Excellent communication and organization skills.
  • Working computer skills and knowledge.
  • Able to work calmly & confidently under pressure.
Successful candidate must possess legal work authorization in EuropeADDITIONAL INFORMATIONType of work Full timeDepartment LifestyleOther advantages:

Meals in our staff canteen; uniform and laundry service; tailored training programs; company discounts on Armani shops; corporate benefits App.

Successful candidate must possess legal work authorization in Europe. #J-18808-Ljbffr

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