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Customer Service Engineer
3 mesi fa
Joinus in pioneering breakthroughs in healthcare. For everyone. Everywhere.Sustainably.
Ourinspiring and caring environment forms a global community that celebratesdiversity and individuality. We encourage you to step beyond your comfort zone,offering resources and flexibility to foster your professional and personalgrowth, all while valuing your unique contributions.
Applynow for the position of Customer Service Engineer In Vitro for Central Italy .
Your role:
Within the designated area (Central Italy) you will perform installation,configuration, repairs, and training on assigned hardware and software products(Hematology, Coagulation and Nephelometry) You will ensure complete execution of all preventive maintenance on theassigned assets. You will work with Project Management and Application Specialist in orderto successfully implement complex solutions. You will work with local Customer Service team to delight Customers. You will report all activities into the ERP system in order to satisfyComplaint Handling processes. You will Interact with the Technical Solution Center and Regional SupportCenter to ensure proper resolution of the issues. You will report in a timely manner all potential issue to the DedicatedComplaint Unit.Your expertise:
Degree in mechanical, electronic or biomedical engineering or equivalentworking experience in customer service environments Good knowledge of in-vitro diagnostic Market. Knowledge of MS Microsoft, networking and IT Hardware. Willingness to travel within the assigned area and across Italy as needed. Previous experience in Customer facing roles. Team working attitude, proactive and able to take self-initiatives. Communication skills – make complex issues easy to understand. Analytical thinking Fluent in English (written and verbally) Car License Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70countries. As a leader in medical technology, we constantly push the boundariesto create better outcomes and experiences for patients, no matter where theylive or what health issues they are facing. Our portfolio is crucial forclinical decision-making and treatment pathways.
As an equal opportunity employer, we welcome applicationsfrom individuals with disabilities.
Wecare about your data privacy and take compliance with GDPR as well as otherdata protection legislation seriously. For this reason, we ask you not to sendus your CV or resume by email. Please within our talent community and subscribe to personalized job alert that willkeep you posted about new opportunities.
To allrecruitment agencies:
SiemensHealthineers' recruitment is internally managed, with external supportpermitted only when a qualified supplier has established a formal contract withus. Unsolicited candidate submissions and referrals, absent a current suppliercontract, do not establish consent and are ineligible for fees. We delete anddestroy unsolicited information, thus, would recommend you refrain from anysuch practices. Your adherence to our policies is appreciated.
