Nurture Partner Success Manager with Italian

2 settimane fa

Turin, Piemonte, Italia Acronis A tempo pieno

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

We are in an exciting phase of rapid-growth and expansion and looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world


As the Nurture Partner Success Manager you will bring experience in Account Management and have a passion for Data Protection and Cyber Security.

You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.

Your main focus as the Nurture PSM would be on driving consumption, engagement and preventing churn of the Acronis Service Providers in the assigned region.


WHAT YOU'LL DO

  • Drive partner's engagement and satisfaction throughout the entire partner lifecycle
  • Make sure assigned Service Providers are engaged with Acronis, which includes, but is not limited to:
  • Backing up Customer's or their own data
  • Consuming services on or above their monthly commitment
  • Protecting workloads, adding new ones
  • Passing certifications
  • Logging into the Management Console, Partner Portal, Academy
  • Connect with Acronis Service Providers using the approved tools, including but not limited to Avaya, Zoom, Outlook, Gainsight, etc.
  • Guide Service Providers through all needed training sessions, resources and tools
  • Guide partners to adopt Acronis Automation tooling to increase their operational efficiency
  • Put maximum efforts to avoid churn and retain a Service Provider
  • Maintain a regularity/frequency of contact with every partner depending on priority
  • Cooperate with all related departments at Acronis: Solution Engineers, Support, Sales Enablement, Product Management, etc.
  • Understand Acronis brand messages and communicate them effectively to prospects; respect and support sales' role in promoting a positive brand image
  • Understand Acronis key competitors and effectively communicate differentiators ("kill points") of our products/solutions

WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)

  • Channel sales/Partner account manager/Channel development experience within a software vendor, with a minimum of 1 year sales and marketing experience in the software industry
  • Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services
  • Indepth channel and field sales experience with understanding of the cloud market business model
  • Strong presentational, communication and interpersonal skills with the ability to clearly articulate product's different features and answer all customer questions
  • Selfmotivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fastpaced environment while still maintaining a highlevel of accuracy
  • Teamplayer with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
  • Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
  • Highly persistent in followup conversations, negotiations and closing sales skills
  • Strong presentational, communication, interpersonal, planning and time management skills
  • Fluent English and Italian
  • Passion and commitment to succeed by working hard and never giving up

WHO WE ARE


Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.

Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

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