Customer Service Specialist with Italian or German

2 settimane fa

Milano, Lombardia, Italia Trojan Technologies A tempo pieno

Trojan Technologies ensures greater water confidence and environmental stewardship for people, industries and municipalities, improving the lives of over one billion people globally.

The products and services provided by Trojan play vital roles in making various stages of the water treatment process more effective, efficient and sustainable.


Position Summary


As part of the European Service and Customer Care Team, the Customer Service Specialist applies standard work, best practices, various tools and internal systems to deliver proactive customer focus and timely completion of replacement and spare parts order entry processing, quote support, field service visit coordination and support responses for general customer service enquiries.

Working closely with Account Managers and Field Service teams, the position provides critical support to the success of our proactive customer focused Service business.


Accountabilities

  • Complete all order entries in the relevant ERP, including tracking ontimedelivery (OTD), invoicing service and system orders & processing data in Sales Force
  • Coordinate Field Service Tech site visits based on proactive regional service plans, follow up on service reports completed
  • Handle incoming customer service enquires & communicate with other departments to ensure sales leads are followed up
  • Ensure that all work carried out complies with the company's and statutory health and safety policies, regulations & QA procedures
  • Undertake any ad hoc projects and assist team members as required

Critical Competencies

  • Strong customer service and people skills; ability to handle challenging situations with customers and bring problems to a positive resolution
  • Ability to communicate effectively with multiple stakeholders, internal customers and associates in a global environment
  • Selfmotivated and able to multitask in a fast paced environment, balance workload priorities to manage concurrent, conflicting priorities but still meet and negotiate deadlines
  • Attention to detail combined with strong organizational and scheduling skills

Qualifications

  • 35 years of experience in a customer service environment; technical field a preference
  • English + another European language essential (German/Italian)

#LI-Remote:


When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful
Danaher Business System tools and the stability of a tested organization.


At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you've ever wondered what's within you, there's no better time to find out.

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