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Customer Service Specialist

3 mesi fa

Milano, Lombardia, Italia NutraQ SRL A tempo pieno

NutraQ SRL is currently looking for
a precise and accurate customer care person, with great skills in sales, who will join our new location in Milano. As one of the first people employed in new Italian office, this person will have great influence on shaping the work environment in the newest company location in the heart of world fashion capital, acting and living by the NutraQ values.

Area of responsibility

  • Ensuring correct and timely execution of orders
  • Issuing and archiving order documentation (invoices, corrections) and monthly reporting to finance and accounting departaments
-
Making maximum effort to retain customers in the existing membership & when possible, cross-sell/upsell

  • Following corporate core values, acting on approved plans and according to company guidelines
  • Customer Services workflow organisation distribution of tasks within Customer Service
  • Coaching, feedback sessions to Customer Services agents and backup for agents when needed
  • Onboarding new agents on Customer Services systems and processes
  • Deviations reporting (known, suspected, confirmed and unconfirmed)
  • Meeting set KPIs

Must have:

  • Great sales skills
  • Experience from call center, customer service or position facing a customer for at least 2 years
  • Good knowledge of MS Office (especially Excel, PowerPoint, Word)
  • Excellent communication
  • Able to organize work, prioritize tasks and adapt quickly
  • Proactive and problemsolving attitude
  • Self sufficient, responsible and reliable
  • Fluent Italian and English (oral & written)
  • Willingness to learn and listen in order to accurately respond to client's needs

Nice to have:

  • Experience leading a small team/department, organizing workflow of a team
  • Experience in working with various CRM systems
  • Interest in beauty products
  • Basic knowledge of invoicing rules

What does NutraQ offer?

  • High level of involvement and autonomy and great influence on shaping the working environment in new regional office
  • Take part in establishing the Italian Customer Service with premium beauty products within a solid international company
  • Highly skilled international teams of coworkers and a collaborative working environment
  • Opportunity for stable employment, competency development/trainings/courses in an international company with presence in 8 countries and clear vision of further expansion
  • Attractive benefit package, including holiday apartments at Trysil (NO) and in Marbella (ES) and complimentary products for own use
  • Fun dynamic place to work with social events and gatherings

Contratto di lavoro:
Tempo determinato

Stipendio:
Fino a €24.000,00 all'anno

Benefit:

  • Buoni pasto
  • Computer aziendale
  • Lavoro da casa
  • Supporto allo sviluppo professionale

Orario:

  • Turno diurno

Tipi di retribuzione supplementare:

  • Quattordicesima
  • Tredicesima

Domande di preselezione:

  • Abiti a Milano o dintorni?
  • Parli altre lingue in modo fluente oltre ad Italiano ed Inglese? Quali?

Istruzione:

  • Laurea triennale (Preferenziale)

Esperienza:
Custumer Care: 1 anno (Obbligatorio)

Lingua:

  • Inglese C1 (Obbligatorio)

Sede di lavoro:
Di persona