CONCIERGE - Palazzo Cordusio a Gran Melia' Hotel
2 mesi fa
"The world is yours with Meliá"
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?
Because belonging to the great Meliá family is being VIP
You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you
The Concierge, as an expert prescriber and authentic ambassador of the destination, is responsible for receiving and managing customer requests, always providing them with unique and personalised services and products and committing to achieving excellence in customer satisfaction.
OPERATIONS
Comply with the strategy of experiences in the destination, offering customers unique services and products according to their preferences. Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimise the hotel's extra revenues, committing to achieving total guest satisfaction. Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations. Manage customer incidents, following the established protocols. Comply with the attributes, standards and manuals applicable to their department. Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans. Comply with the Sensory Architecture defined for their area. Verify material orders following the set product guidelines, for better optimisation of economic resources.HEALTH & SAFETY// HEALTHY WORKPLACE
Be knowledgeable of the hotel's evacuation plan. Be knowledgeable of the personal protective equipment and use it correctly. Be knowledgeable of the methods, work procedures and risks inherent to their activity. Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.EDUCATION AND TRAINING: Training in Tourism, social sciences, PR, or similar.
LANGUAGES: Local language (depending on the geographical location of the property) and advanced English. A third language would be an asset.
SPECIFIC KNOWLEDGE: · Knowledge of hotel management tools. · Excellent knowledge of the destination. · Command of the Office 365 package. · Knowledge of hotel operations · Vocation for service. · High orientation to the luxury segment. · Ability to work in a team. · Communication skills. · Problem-solver.· Organisation and planning. · Proactivity and Innovation. · Attention to detail.
EXPERIENCE: External: 2 years in a similar position in the hospitality industry. Internal: At least 1 year of experience in the Guest Experience department or other customer-facing department.
At Meliá we are all VIP
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.
If you want to be "Very Inspiring People", follow us on:
INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR
Abbiamo altre offerte di lavoro attuali relative a questo settore che potete trovare qui sotto
-
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...
-
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...
-
WAITER - Gran Melià Hotel Palazzo Cordusio Milano
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...
-
F&B Hostess
2 mesi fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoF&B Hostess - Palazzo Cordusio Gran Melià "Whatever story you choose, you are the star" At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to...
-
Specialista in Pianificazione Eventi
4 giorni fa
Milano, Lombardia, Italia Radisson Collection Hotel, Palazzo Touring Club Milan A tempo pienoSe l'ospitalità è la tua vocazione e hai una naturale predisposizione per costruire relazioni significative, questa opportunità potrebbe essere per te. Presso il Radisson Collection Hotel, Palazzo Touring Club Milan, stiamo cercando un/a Specialista in Operazioni M&E che si distingua per il suo approccio proattivo e orientato al cliente. Sarai il punto di...
-
Finance Department Internship
3 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"Il mondo è tuo con Meliá" Continuare in Meliá significa avanzare in un viaggio senza confini, sfruttando le infinite opportunità di crescita e sviluppo che la nostra famiglia globale ti offre. È sapere che il mondo è tuo e che le tue opportunità di lavorare in diversi paesi sono a portata di mano, tutto mentre rimani parte della nostra grande...
-
Commis De Rang Appartenente alle Categorie Protette
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"Il mondo è tuo con Meliá" Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia. È la certezza di aver...
-
Commis de Partie Appartenente alle Categorie Protette
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"Il mondo è tuo con Meliá" Unirsi a Meliá significa intraprendere un viaggio senza frontiere, perché le possibilità di crescita e formazione qui sono infinite. Significa essere consapevoli che il mondo è tuo e che avrai la possibilità di lavorare in molti paesi. E tutto ciò, sentendo di essere parte di una grande famiglia. È la certezza di aver...
-
Luxury Hotel Guest Services Specialist
4 giorni fa
Milano, Lombardia, Italia H Elevation A tempo pienoPosition Overview: Experience ConciergeWe are seeking a dedicated Experience Concierge to become a vital part of our esteemed luxury hotel team. This role is not merely about managing front desk operations; it is about embodying our core values and traditions while providing exceptional service to our guests.Key ResponsibilitiesRole Expectations:A) As an...
-
restaurant supervisor
4 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...
-
Se requiere conserje
3 settimane fa
Milano, Lombardia, Italia The Shangri-La Hotel A tempo pienoNecesitamos el servicio de un Concierge, responsable y muy sociable, dispuesto a desarrollarse y crecer con nosotros.Si eres una persona responsable y activa que realmente ama y sabe socializar, estaremos encantados de aceptarte en nuestro equipo Responsabilidades: Servir como punto de contacto clave para los huéspedes, atendiendo de manera eficiente sus...
-
Se requiere conserje
1 mese fa
Milano, Lombardia, Italia The Shangri-La Hotel A tempo pienoNecesitamos el servicio de un Concierge, responsable y muy sociable, dispuesto a desarrollarse y crecer con nosotros.Si eres una persona responsable y activa que realmente ama y sabe socializar, estaremos encantados de aceptarte en nuestro equipo Responsabilidades: Servir como punto de contacto clave para los hu�spedes, atendiendo de manera eficiente sus...
-
Commis di cucina
4 settimane fa
Milano, Lombardia, Italia Radisson Collection Palazzo Touring Club-Kitchen A tempo pienoDettagli offerta di lavoroCorrispondenza tra il tuo profilo e i dettagli dell'annuncio.Tipo di contratto- Tempo pienoLocalità20122 MilanoBenefitEstratto dalla descrizione completa della posizione- Alloggio- Buoni pastoDescrizione completa della posizioneSei creativo e appassionato? Sei un amante della cucina e la presentazione dei piatti è per te un'arte...
-
Resident Manager
2 mesi fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family Discover some of the benefits we offer:My MeliáRewards: Participate in our exclusive loyalty program,...
-
Front Office Agent
2 settimane fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá" Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is...
-
Tirocinante Front Office
4 giorni fa
Milano, Lombardia, Italia Radisson Hotels Italy A tempo pienoSe l'ospitalità è la tua vocazione e il servizio di alta qualità è la tua specialità, potresti essere la persona che stiamo cercando.Per il Radisson Collection Hotel, Palazzo Touring Club Milan, stiamo cercando un Tirocinante Front Office entusiasta e proattivo, pronto a offrire un'esperienza eccezionale ai nostri Ospiti, superando le loro aspettative....
-
Evening Front Office Leader
4 giorni fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoWelcome to Meliá Hotels International Joining our team means embarking on a global journey where your professional growth and development are limitless. You will become part of a large family that values inspiration and innovation in the hospitality industry. Experience the Meliá Difference As a member of the Meliá family, you will have access to...
-
Guest Service Line
3 mesi fa
Milano, Lombardia, Italia Melia Hotels International A tempo pieno"The world is yours with Meliá"Joining Meliá means embarking on a limitless journey where growth and development opportunities abound. Working here offers the chance to traverse borders and be part of a global family.By becoming part of the esteemed Meliá community, you gain access to exclusive perks like My MeliáRewards, a loyalty program with special...
-
Overnight Operations Supervisor
4 giorni fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoJoin the Meliá Family At Meliá, embarking on a career means stepping into a world of opportunities where growth and development know no bounds. As part of our team, you will feel the warmth of belonging to a large family that spans across the globe. Your Journey Begins Here The Night Manager plays a crucial role in ensuring the seamless operation...
-
Tirocinio nel Settore Finanziario
4 giorni fa
Milano, Lombardia, Italia Melia Hotels International A tempo pienoIl tuo futuro inizia con Meliá Entrare a far parte di Meliá significa intraprendere un percorso ricco di opportunità, dove la tua crescita personale e professionale è al centro della nostra missione. Qui, il mondo è a tua disposizione e potrai esplorare diverse culture e ambienti di lavoro, rimanendo sempre parte della nostra famiglia globale. ...
