Technical Account Manager

1 settimana fa


Milano, Lombardia, Italia Mastercard A tempo pieno
Our Purpose


We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Technical Account Manager

"Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product

Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products

Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution

Partner with the Engineering and Development teams to resolve customer issues

Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Dynamic Yield features

Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements

Contribute to the development of our implementation and support policies and procedures"

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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