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Intern - Customer Experience Specialist with Italian
3 ore fa
Job Description OPPORTUNITY FOR STUDENTS OR FRESH GRADUATES WITHIN 12 MONTH AFTER GRADUATION: Paid Internship - Customer Experience Specialist with ITALIAN Location: Katowice' PL This is a paid internship - Customer Experience Specialist with Italian here at Honeywell' you will be a vital member of the Customer Service team' where you will assist in ensuring performance standards are met and maintained to achieve business objectives and enhance customer satisfaction. You will report directly to our Customer Experience Supervisor' and you'll work out of our Katowice location on a Hybrid work schedule. In this role' you will impact on the overall customer experience by supporting the team in fulfilling customer requests and resolving issues' contributing to a high customer satisfaction index. Possible hybrid work 3(in office) 2(at home). Honeywell Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software' hardware and services' Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security' energy and operational efficiencies to create a better building experience. Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race' religion' color' national origin' gender' sexual orientation' age' marital status' veteran status' or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process' to perform crucial job functions' and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities - Manage customer accounts and serve as the primary contact for inquiries. - Oversee the Order-To-Cash process' including order validation' booking' and status updates. - Actively resolve any roadblocks in order processing and maintain effective communication with customers. - Engage in claims management to ensure accuracy and timely resolution. - Participate in continuous improvement initiatives and process compliance. Qualifications - Italian Language C1 level is a must. - Fluent in English. - High School Diploma required. - 0 - 2 years of relevant work experience' preferably Customer Support in an international work environment - Experience using CRM/SAP systems a plus - Knowledge of MS office skills (Excel' Word' Outlook) Desired Skills: - Strong customer service orientation and communication skills. - Ability to work collaboratively in a virtual team environment. - Flexible and adaptable with a proactive attitude. - Well-organized with effective time management skills. We offer: - State-of-the-art office with parking' chill-out areas' bicycle stands' showers and probably the best coffee in town - Fruits bowls and sports activities to support your health and well-being - Daily paid break - 30 mins and flexible working hours - 3:2 hybrid work arrangement to support your work-life balance - Flexible benefits basket with monthly budget allocated (medical insurance' life insurance' Multisport Card) - Generali Insurance (Accident Insurance) - Referrals bonuses for all open jobs and recognition programs - Comprehensive induction' ongoing training and development to set you up for success - In-house and external learning platforms supporting development opportunities - Work experience opportunities to help you grow your career with us - Global employee networks to help you connect and grow - Employee Assistance Program - Free and confidential service to help with any difficulties regarding work' life and personal or family matters - Access Integrity line - Any workplace issues or violations that need to be raised in good faith' can be communicated in a safe' private and confidential environment - Frequent Employee Engagement activities supporting inclusive and diverse work environment - Contribution to social benefits like x-mas benefit' holiday' engagement events from company social fund. ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy' safety' security' air travel' productivity' and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency' productivity' sustainability' and safety in high growth businesses in broad-based' attractive industrial end markets. Our products and solutions enable a safer' more comfortable' and more productive world' enhancing the quality of life of people around the globe. About Us Honeywell helps organizations solve the world's most complex challenges in automation' the future of aviation and energy transition. As a trusted partner' we provide actionable solutions and innovation through our Aerospace Technologies' Building Automation' Energy and Sustainability Solutions' and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter' safer and more sustainable.
