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Italian Speaking Customer Service for Telecommunications Company in Greece
18 minuti fa
Mercier Consultancy MD is excited to announce an excellent opportunity for Italian Speaking Customer Service Representatives for a prominent Telecommunications Company' based in Greece. This role is ideal for individuals who are passionate about telecommunications and dedicated to providing exceptional customer support. As a representative' you will assist customers in Italian' addressing their inquiries and ensuring a smooth communication experience. Key Responsibilities - Manage customer inquiries regarding telecommunications services' billing' and account management via phone' email' and chat in Italian. - Provide accurate information on mobile and broadband plans' features' and promotions. - Assist customers with account issues' service activation' and troubleshooting technical problems. - Resolve customer complaints and concerns efficiently to ensure high levels of satisfaction. - Document all customer interactions in the CRM system for reference and follow-up. - Collaborate with internal teams to enhance service delivery and address customer needs. - Stay updated on the latest telecommunications products and service offerings to provide relevant assistance. Requirements - Fluency in Italian (both written and spoken) is essential, knowledge of English is a plus. - Prior experience in customer service' preferably within the telecommunications sector. - Strong communication skills and a friendly' customer-oriented approach. - Ability to effectively manage inquiries and complaints while maintaining professionalism. - Excellent organizational skills and the ability to handle multiple tasks in a fast-paced environment. - Familiarity with telecommunications software and CRM tools is desirable. - Willingness to work flexible hours' including nights and weekends as necessary. - Relocation to Greece is required for this position. Benefits - Competitive Monthly Salary - 2 Extra Salaries Per Year - Fully Paid Relocation Package - Fully Paid Training - Health Insurance - And Much More
