Customer Service Associate

3 settimane fa

Milan Lombardy Italy, Provincia di Milano Krka A tempo pieno

At Krka's affiliate, Krka Italy, located in Milan, we are seeking a dedicated colleague to join our team. The role involves providing customer support via telephone and email, addressing inquiries related to our products, their availability, ordering, and supply processes. Key Responsibilities: Order management: track orders and dispatches, monitor payments and arrangements with customers as well as realization of marketing contracts Support and inform management and field force about arrangements with customers and realization of contracts Provide permanent telephone and/or email customer support regarding orders, product availability, shipments, payments and agreements Enter data related to customers and orders into relevant IT systems Process any complaints into relevant IT systems and forward them for further resolving Prepare analyses and reviews of marketing and other data Obtaining/receive and transfer/forward information on safety of medicines and performing of other pharmacovigilance activities Successful candidate will have: At least 2 years of experience in a similar role Fluent English Goal-orientation and willingness to work in a team Analytical skills and attention to detail Proactivity and autonomy We Offer: A dynamic and collaborative work environment Opportunities for professional growth and development Competitive salary and benefits package The chance to be part of a leading international pharmaceutical company dedicated to improving health and quality of life

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