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application operations expert

3 mesi fa

Milano, Lombardia, Italia Eni A tempo pieno
In Eni siamo alla ricerca di una/un Application Operations Expert che, all'interno di Plenitude, si occupera di interfacciarsi con i colleghi di business per argomenti relativi alla manutenzione delle applicazioni nella rispettiva area di responsabilita, con l'obiettivo di fornire il livello di servizio atteso.

Chi siamo:

Plenitude Societa Benefit , societa controllata da Eni, e presente sul mercato con un modello di business distintivo che integra la produzione da rinnovabili, la vendita di energia e le soluzioni energetiche e un'ampia rete di punti di ricarica per veicoli elettrici.

Fornisce energia a 10 milioni di clienti europei nel mercato retail con l'obiettivo di raggiungere 11,5 milioni di clienti entro il 2027. La Societa ha l'obiettivo di raggiungere oltre 8 GW di capacita rinnovabile installata al 2027 e oltre 15 GW al 2030. Nel settore della mobilita elettrica possiede una rete di migliaia di punti di ricarica che sara ampliata sia in Italia che in Europa con l'obiettivo di raggiungere punti entro il 2027. Inoltre, e leader in Italia nella generazione distribuita da impianti fotovoltaici di piccola taglia.

Plenitude e una Societa Benefit, che integra, all'interno del proprio Statuto, l'obiettivo di avere un impatto positivo sulle persone, le comunita e l'ambiente e si inquadra nel piu ampio impegno di Eni volto a creare valore attraverso la transizione energetica. Presente in diversi Paesi del mondo, Plenitude ha l'obiettivo di azzerare le emissioni nette di CO2 Scope1, 2 e 3 entro il 2040 e grazie a una proposta integrata e diversificata, di fornire energia decarbonizzata a tutti i clienti.

All'interno del team di ICT ti occuperai di:
  • Interfacciarti con i fornitori di Application Maintenance, supportando le analisi di anomalie e l'identificazione di workaround e fix per garantire la continuita del servizio
  • Coordinare meeting di confronto fra i vari livelli della catena del servizio, garantire il monitoraggio proattivo dei processi e dei sistemi anche attraverso attivita di problem ed incident management garantendo un'esaustiva analisi ed indirizzando e monitorando le necessarie azioni correttive e/o evolutive
  • Collaborare con gli altri componenti del team al fine di attuare le azioni utili per garantire il rispetto dei kpi che monitorano il servizio in termini di efficienza, qualita, redditivita e soddisfazione del cliente
  • Generare la reportistica richiesta dalla funzione ict e dalle funzioni operative di business coinvolte, effettuando azioni di quadratura e analisi
  • Occuparti della presa in carico in esercizio degli interventi progettuali ed evolutivi garantendo il corretto post avvio dei nuovi sistemi o funzionalita realizzate, testate e rilasciate secondo il processo standard.

    Questa e l'opportunita per te se rispondi a questi requisiti:
    • Laurea magistrale in ambito STEM; potranno essere presi in considerazione titoli e ambiti di studio differenti e/o inferiori a fronte di un'esperienza significativa nel ruolo
    • Almeno 3 anni di esperienza nell'ambito
    • Conoscenza dei processi commerciali nelle aree di crm, fatturazione e meetering; costituisce un plus averle conseguite nel settore energy & utilities
    • Conoscenza delle piattaforme in ambito web digital quali adobe, google cloud platform etc.
    • Buona conoscenza della lingua inglese
    • Disponibilita alla mobilita nazionale ed internazionale
      Sede di Lavoro
      Milano

      Tipo di contratto
      Tempo Indeterminato

      In Eni crediamo nelle persone intraprendenti, capaci di fare la differenza e dare il proprio contributo con passione e innovazione, per rispondere alle sfide globali della transizione energetica. Consideriamo fondamentali competenze e attitudini di ciascuno , formazione continua , diversita e inclusione. Promuoviamo forme flessibili di lavoro con una particolare attenzione al benessere, al welfare e al work life-balance.

      Eni valutera le candidature pervenute considerando la pluralita e la diversita come fonti di arricchimento. Se sarai tra le persone valutate maggiormente in linea con il profilo richiesto, verrai contattata/o per continuare il processo di selezione.

      Qualsiasi sia la tua ambizione, in Eni puoi trovare gli strumenti per realizzarla.

      Energy for action takers

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