Cluster Reservations Agent
3 settimane fa
A Cluster Reservations Agent will be the primary point of contact for room reservations at the hotel, with a focus on delivering top-notch service and influencing guests' decisions to stay on the property.
Responsibilities:
- Efficiently convert inquiries into business deals
- Handle sales inquiries positively to generate future leads
- Recognize potential sales opportunities
- Interact with customers professionally to ensure accurate reservations that meet expectations
- Deliver prompt and high-quality service while upholding the hotel's brand standards
Requirements:
- Passion for providing outstanding customer service
- Professional telephone etiquette and strong communication skills
- Excellent organizational skills and attention to detail
- Intermediate computer skills
Preferred Qualifications:
- Prior experience in a reservations setting
- Educational background at a tertiary level
Join Hilton:
Hilton is a renowned global hospitality company, offering a wide range of accommodation options from luxurious hotels to mid-priced establishments. With a commitment to providing exceptional guest experiences, Hilton strives to create memorable hospitality moments worldwide. Join our dedicated team to be a part of delivering extraordinary hospitality every day.
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