Reservations Agent Temporary Seasonal Part-time

2 mesi fa

Roma, Italia Marriott International, Inc A tempo pieno

**Job Number** 24032777

**Job Category** Reservations

**Location** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

***

**CRITICAL TASKS**

Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.

Guest Relations
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Talk with and listen to other employees to effectively exchange information.

Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.

Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Reservation Services
- Verify all reservation information with callers to ensure accuracy.
- Accommodate and document special requests in an accurate and efficient manner.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Explain guarantee and cancellation policies to callers.
- Describe room accommodations and benefit feature sale amenities to guests.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, in

  • Reservations Agent Temporary Seasonal Part-time

    2 mesi fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24032777 **Categoria la Posizione** Reservations **Sede** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Part-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management *** Process all reservation requests, changes, and...

  • Reservations Agent

    2 mesi fa

    Roma, Italia Hilton A tempo pieno

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Cluster Reservations Agent

    2 mesi fa

    Roma, Italia Hilton A tempo pieno

    Cluster Reservations Agent A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations...

  • Cluster Reservations Agent

    2 mesi fa

    Roma, Italia Hilton A tempo pieno

    A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation...

  • Cluster Reservations Agent

    4 settimane fa

    Roma, Lazio, Italia Hilton A tempo pieno

    A Cluster Reservations Agent will be the primary point of contact for room reservations at the hotel, with a focus on delivering top-notch service and influencing guests' decisions to stay on the property.Responsibilities:Efficiently convert inquiries into business dealsHandle sales inquiries positively to generate future leadsRecognize potential sales...

  • Reservations Agent a Roma

    1 mese fa

    Roma, Italia Six Senses Rome A tempo pieno

    Are you out of the Ordinary? Il **Six Senses Rome** ti sta aspettando! Per Candidarti: **Reservations Agent** **Requisiti Fondamentali**: - Conoscenza fluente dell’Italiano e dell’Inglese. - È necessaria l’eleggibilità a lavorare in Europa. - L’esperienza pregressa in strutture 5 stelle e la conoscenza degli Standard di servizio LQA...

  • Reservations and Events Agent

    1 settimana fa

    Roma, Italia Millennium Grand Hotel Palace A tempo pieno

    "Il Grand Hotel Palace, Hotel 5* nel centro di Rome cerca **Reservations and Events** **Agent** per inserimento in ufficio Booking & Events Mansioni: - gestione di gruppi ed eventi, - inserimento prenotazioni, - gestione telefonate con ospiti secondo gli standard di catena Si richiede: - Esperienza maturata nel ruolo offerto anche mínima; - Conoscenza...

  • Receptionist Temporary Seasonal

    2 mesi fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Receptionist Temporary Seasonal da inserire nell'immediato. La risorsa si occuperà di: - dare il benvenuto ed accogliere il cliente - check in e check out - assegnare le camere - informare del regolamento interno; - gestione dei reclami o disguidi; - operazioni di cassa; - funzioni...

  • Receptionist Temporary Seasonal

    1 settimana fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Receptionist Temporary Seasonal da inserire nell'immediato. La risorsa si occuperà di: - dare il benvenuto ed accogliere il cliente - check in e check out - assegnare le camere - informare del regolamento interno; - gestione dei reclami o disguidi; - operazioni di cassa; - funzioni...

  • Receptionist Temporary Seasonal

    1 mese fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Receptionist Temporary Seasonal da inserire nell'immediato. La risorsa si occuperà di: - dare il benvenuto ed accogliere il cliente - check in e check out - assegnare le camere - informare del regolamento interno; - gestione dei reclami o disguidi; - operazioni di cassa; - funzioni...

  • Front Desk Agent

    1 giorno fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24086228 **Job Category** Administrative **Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The St. Regis Rome is casting for a Front Desk Agent, seasonal temporary contract,...

  • Front Desk Agent

    1 settimana fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24081498 **Categoria la Posizione** Administrative **Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management The St. Regis Rome is casting for a Front Desk Agent,...

  • Reservations and Events Agent a Roma

    1 mese fa

    Roma, Italia Grand Hotel Palace A tempo pieno

    Il **Grand Hotel Palace**, Hotel 5* nel centro di **Rome** cerca **Reservations and Events Agent** per inserimento in ufficio Booking & Events **Mansioni**: Gestione di gruppi ed eventi, inserimento prenotazioni, gestione telefonate con ospiti secondo gli standard di catena **Si richiede**: - Esperienza maturata nel ruolo offerto anche mínima; -...

  • Agent-reservations

    4 giorni fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 23032485 **Categoria la Posizione** Reservations **Sede** Bvlgari Hotel Roma, Piazza Augosto Imperatore, 10, Rome, Italy, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una politica di pari opportunità. Crediamo nel...

  • Reservation Agent Temporary Seasonal

    1 settimana fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Reservation Agent Stagionale da inserire nell'immediato. La risorsa si occuperà di: - Gestire le prenotazioni dei clienti. - Verificare le disponibilità e le tipologie di camere appropriate alle esigenze del cliente. Verificare inoltre la tariffa e le policy di cancellazione. - Accogliere e...

  • Reservation Agent Temporary Seasonal

    2 giorni fa

    Roma, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Reservation Agent Stagionale da inserire nell'immediato. La risorsa si occuperà di: - Gestire le prenotazioni dei clienti. - Verificare le disponibilità e le tipologie di camere appropriate alle esigenze del cliente. Verificare inoltre la tariffa e le policy di cancellazione. - Accogliere e...

  • Chef de Partie

    1 settimana fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24062074 **Categoria la Posizione** Food and Beverage & Culinary **Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management At The St. Regis Rome we are looking for a...

  • Chef de Partie

    1 settimana fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** 24062074 **Categoria la Posizione** Food and Beverage & Culinary **Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management At The St. Regis Rome we are looking for a...

  • Chef de Partie

    1 settimana fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24024712 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** At The St. Regis Rome we are looking for a Chef de partie...

  • Chef de Partie

    1 settimana fa

    Roma, Italia Marriott International, Inc A tempo pieno

    **Job Number** 24062074 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At The St. Regis Rome we are looking for a Chef de Partie (Seasonal...