Service Manager
3 settimane fa
Purpose of the job:
The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production controlling costs building a loyal clientele maintaining good employee relationships setting and obtaining sales and profit objectives and maintaining service records.
Duties and Responsibilities:
- Managementrelated:
- Forecast goals and objectives for the department and strive to meet them.
- Strive for harmony and teamwork with all other departments
- Prepare and administer an annual operating budget for the service dept.
- Attend managers meetings as requested.
- Understand keep abreast of and comply with local regulations that affect service operation such as hazardous waste disposal.
- Personnelrelated:
- Hire train motivate counsel and monitor the performance of all service department staff taking corrective action where necessary.
- Direct and schedule the activities of all department employees.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees to discuss activities and problems of mutual interest.
- Monitor technicians payroll records.
- Customer and Departmentrelated:
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Serve as liaison with factory representatives.
- Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
- Handle all customers complaints and ensure systems are reviewed to prevent recurrence.
- Establish marketing programs to ensure workshop is constantly operating at full capacity.
- Ensure customer database on Automate is cleansed and maintained.
- Break down estimates into labor and parts before the job is started so that repairs technician is aware of time allowances.
- Qualitycheck completed jobs.
- Keep abreast of new equipment and tools available and recommend purchases.
- Ensure that the work areas and customer waiting area are kept clean.
- Account for all documents; ensure that none are missing.
- Control the performance of the department using these tools daily Operating Control efficiency and productivity control comeback report warranty reports telephone surveys and monthly forecasts.
- Maintain reporting systems required by general management and the factory.
- Monitor repair order trends such as number of repair orders completed number of items per repair order dinar sales per repair order dinar sales per service advisor workinprogress outstanding warranty.
- Ensure that customers service files are uptodate and readily available for reference.
- Monitor the location and care of shop tools.
- Collect accounts receivable for service work.
- Follow up on parts department orders to ensure parts availability
Work Experiences:
- Technical skills knowledge and experience of the retail motor industry.
- Ability to control clerical work administration organization system and financial matters.
- Leadership attributes.
- Up to date knowledge of vehicles legislation consumer legislation and trade practices.
- Technical and engineering qualification.
- Skills experience and knowledge of modern business methods and financial control.
- (Preferred) College route membership of The institute Of The Motor Industry.
-
IT Service Manager
19 ore fa
Re, Italia People Prime Worldwide A tempo pienoAbout your client: Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it caters to over 700 clients with its extensive domain and...
-
IT Service Manager ITSM
3 settimane fa
Re, Italia Vyana Consultancy A tempo pienoMandatory Skills: IT Service Manager is managing the service similar to a PM manages a project. Cost flow and forecasting Look for Project Managers (if they are interested to move to IT Service): an IT Service Manager is managing the service similar to a PM manages a project. PM s should know how to do cost follow forecasting. They must have...
-
IT Service Manager ITSM
2 settimane fa
Re, Italia Vyana Consultancy A tempo pienoMandatory Skills: IT Service Manager is managing the service similar to a PM manages a project. Cost flow and forecasting Look for Project Managers (if they are interested to move to IT Service): an IT Service Manager is managing the service similar to a PM manages a project. PM s should know how to do cost follow forecasting. They must have...
-
Service Manager
3 settimane fa
Re, Italia Carr Talent Acquisition A tempo pienoABOUT US We are a growing Commercial Door company that specializes in providing highquality commercial door gate and dock equipment services including installation maintenance and repairs. Serving businesses across a wide range of industries we pride ourselves on our expertise reliability and commitment to integrity. With a team of sed technicians...
-
Service Manager
2 settimane fa
Re, Italia Carr Talent Acquisition A tempo pienoABOUT US We are a growing Commercial Door company that specializes in providing highquality commercial door gate and dock equipment services including installation maintenance and repairs. Serving businesses across a wide range of industries we pride ourselves on our expertise reliability and commitment to integrity. With a team of sed technicians...
-
Airfreight Customer Service Manager
3 settimane fa
Re, Italia Hatch Asia A tempo pienoUnifying Purpose Shaping Careers We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future. Our Client a global logistics and supply chain management company that provides comprehensive solutions across...
-
Airfreight Customer Service Manager
2 settimane fa
Re, Italia Hatch Asia A tempo pienoUnifying Purpose Shaping Careers We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people where we inspire a meaningful and impactful future. Our Client a global logistics and supply chain management company that provides comprehensive solutions across...
-
Product manager
1 mese fa
Guastalla (RE), Italia ADECCO ITALIA S.p.A. A tempo pienoProduct Manager - Sales & Service Il Product Manager svolge un importante ruolo di integrazione e coordinamento; gestisce processi ed attività differenti allineando le diverse funzioni coinvolte quali Uffici tecnici, R&D e Project Management, Produzione, Marketing e Vendite, Fornitori, Brand management, Comunicazione, Demand Planning e si rapporta con le...
-
Product manager
2 settimane fa
Guastalla (RE), Italia ADECCO ITALIA S.p.A. A tempo pienoProduct Manager - Sales & Service Il Product Manager svolge un importante ruolo di integrazione e coordinamento; gestisce processi ed attività differenti allineando le diverse funzioni coinvolte quali Uffici tecnici, R&D e Project Management, Produzione, Marketing e Vendite, Fornitori, Brand management, Comunicazione, Demand Planning e si rapporta con le...
-
Product manager
1 mese fa
Guastalla (RE), Italia ADECCO ITALIA S.p.A. A tempo pienoProduct Manager - Sales & Service Il Product Manager svolge un importante ruolo di integrazione e coordinamento; gestisce processi ed attività differenti allineando le diverse funzioni coinvolte quali Uffici tecnici, R&D e Project Management, Produzione, Marketing e Vendite, Fornitori, Brand management, Comunicazione, Demand Planning e si rapporta con le...
-
Product manager
2 settimane fa
Guastalla (RE), Italia Adecco Italia spa A tempo pienoAutore annuncio: Adecco Italia spa Zona lavoro: Guastalla, Reggio Nell'Emilia Data pubblicazione: 04 novembre 2024 Sigla riferimento: 0265-1975 Descrizione offerta: Funzione: NoContent Categoria: Servizi Professionali Inizio previsto: 15/12/2024 Luogo di lavoro: Guastalla, Reggio Nell'Emilia Product Manager - Sales & Service Il Product Manager...
-
Product manager
2 settimane fa
Guastalla (RE), Italia Adecco Italia spa A tempo pienoAutore annuncio: Adecco Italia spa Zona lavoro: Guastalla, Reggio Nell'Emilia Data pubblicazione: 04 novembre 2024 Sigla riferimento: 0265-1975 Descrizione offerta: Funzione: NoContent Categoria: Servizi Professionali Inizio previsto: 15/12/2024 Luogo di lavoro: Guastalla, Reggio Nell'Emilia Product Manager - Sales & Service Il Product Manager...
-
Service Area Manager
2 settimane fa
Montecchio Emilia (RE), Italia ADECCO ITALIA S.p.A. A tempo pienoPer importante azienda operante nel settore metalmeccanico, con sede a Montecchio Emilia (RE), la divisione Permanent di Adecco è alla ricerca di un*: Service Area Manager La risorsa inserita avrà il compito di gestire la rete service di competenza, riportando direttamente al responsabile Aftersales. Sarà responsabile delle seguenti mansioni: -...
-
Service Area Manager
2 settimane fa
Montecchio Emilia (RE), Italia Adecco Filiale di Montecchio Emilia A tempo pienoPer importante azienda operante nel settore metalmeccanico, con sede a Montecchio Emilia (RE), la divisione Permanent di Adecco è alla ricerca di un*: Service Area Manager La risorsa inserita avrà il compito di gestire la rete service di competenza, riportando direttamente al responsabile Aftersales. Sarà responsabile delle seguenti mansioni: ...
-
FB Manager
3 settimane fa
Re, Italia AccorHotel A tempo pienoManage the service of food and beverage within the restaurant bar room service and conferencing outside catering area.Ensure cleaning and maintenance of outlets work areas tableware utensils and other materials and equipment used by restaurant bar room service and conference areas;Regular liaison with Maintenance ensuring maintenance requests are completed...
-
FB Manager
2 settimane fa
Re, Italia AccorHotel A tempo pienoManage the service of food and beverage within the restaurant bar room service and conferencing outside catering area.Ensure cleaning and maintenance of outlets work areas tableware utensils and other materials and equipment used by restaurant bar room service and conference areas;Regular liaison with Maintenance ensuring maintenance requests are completed...
-
Customer Success Manager Manager Service Client HF
2 settimane fa
Re, Italia Sunology A tempo pienoLe Solaire. Pour Tous. Partout.Cette ide nous occupe tous les jours chez Sunology cette envie quon partage avec nos clients dont lenthousiasme nous porte tous les jours.Entre nos besoins massifs dnergie dun ct lurgence climatique de lautre et laugmentation continue des tarifs nous avons une conviction : le solaire cest lnergie de demain. Il faut le rendre...
-
Customer Success Manager Manager Service Client HF
2 settimane fa
Re, Italia Sunology A tempo pienoLe Solaire. Pour Tous. Partout.Cette ide nous occupe tous les jours chez Sunology cette envie quon partage avec nos clients dont lenthousiasme nous porte tous les jours.Entre nos besoins massifs dnergie dun ct lurgence climatique de lautre et laugmentation continue des tarifs nous avons une conviction : le solaire cest lnergie de demain. Il faut le rendre...
-
Retail Store Manager
3 settimane fa
Re, Italia Blue Forge Recruitment Ltd A tempo pienoRetail Convenience Store Manager Job SalaryDOE My client is a highly successful and wellknown Convenience forecourt group with over 10 stores based across Leinster. Soon to be part of a global retail chain our client is looking to bolster its team in their fastpaced store in one of their Mullingar locations. This is a progressive and wellknown retail brand...
-
Retail Store Manager
2 settimane fa
Re, Italia Blue Forge Recruitment Ltd A tempo pienoRetail Convenience Store Manager Job SalaryDOE My client is a highly successful and wellknown Convenience forecourt group with over 10 stores based across Leinster. Soon to be part of a global retail chain our client is looking to bolster its team in their fastpaced store in one of their Mullingar locations. This is a progressive and wellknown retail brand...
