IT Service Manager ITSM

3 settimane fa


Re, Italia Vyana Consultancy A tempo pieno
Mandatory Skills: IT Service Manager is managing the service similar to a PM manages a project. Cost flow and forecasting Look for Project Managers (if they are interested to move to IT Service): an IT Service Manager is managing the service similar to a PM manages a project. PM s should know how to do cost follow forecasting. They must have negotiated with suppliers on Statements of Work. And they should have good stakeholder management skills like talking to sponsors. Planning service roadmaps is a project plan for a service. Customer Service Managers or Customer Success Managers / Partners And please ensure do not send profiles with: Too much experienced Too much technical i.e. this is NOT an IT Operations role this role doesn t do trouble shooting working with incidents.

project managers,it service,project management,supplier negotiation,stakeholder management,forecasting,cost forecasting,service roadmap planning


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