Service Manager

2 giorni fa

Re, Italia Qureos Inc A tempo pieno

Purpose of the job:

The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production controlling costs building a loyal clientele maintaining good employee relationships setting and obtaining sales and profit objectives and maintaining service records.

Duties and Responsibilities:

  • Managementrelated:

  • Forecast goals and objectives for the department and strive to meet them.
  • Strive for harmony and teamwork with all other departments
  • Prepare and administer an annual operating budget for the service dept.
  • Attend managers meetings as requested.
  • Understand keep abreast of and comply with local regulations that affect service operation such as hazardous waste disposal.

  • Personnelrelated:
  • Hire train motivate counsel and monitor the performance of all service department staff taking corrective action where necessary.
  • Direct and schedule the activities of all department employees.
  • Provide technical assistance to employees as needed.
  • Conduct meetings with department employees to discuss activities and problems of mutual interest.
  • Monitor technicians payroll records.

  • Customer and Departmentrelated:
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
  • Serve as liaison with factory representatives.
  • Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
  • Handle all customers complaints and ensure systems are reviewed to prevent recurrence.
  • Establish marketing programs to ensure workshop is constantly operating at full capacity.
  • Ensure customer database on Automate is cleansed and maintained.
  • Break down estimates into labor and parts before the job is started so that repairs technician is aware of time allowances.
  • Qualitycheck completed jobs.
  • Keep abreast of new equipment and tools available and recommend purchases.
  • Ensure that the work areas and customer waiting area are kept clean.
  • Account for all documents; ensure that none are missing.
  • Control the performance of the department using these tools daily Operating Control efficiency and productivity control comeback report warranty reports telephone surveys and monthly forecasts.
  • Maintain reporting systems required by general management and the factory.
  • Monitor repair order trends such as number of repair orders completed number of items per repair order dinar sales per repair order dinar sales per service advisor workinprogress outstanding warranty.
  • Ensure that customers service files are uptodate and readily available for reference.
  • Monitor the location and care of shop tools.
  • Collect accounts receivable for service work.
  • Follow up on parts department orders to ensure parts availability

Work Experiences:

  • Technical skills knowledge and experience of the retail motor industry.
  • Ability to control clerical work administration organization system and financial matters.
  • Leadership attributes.
  • Up to date knowledge of vehicles legislation consumer legislation and trade practices.
  • Technical and engineering qualification.
  • Skills experience and knowledge of modern business methods and financial control.
  • (Preferred) College route membership of The institute Of The Motor Industry.

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