Service Delivery Manager

4 ore fa


Re, Italia People Prime Worldwide A tempo pieno

About Client:

Our client is global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84000 entrepreneurial professionals across more than 30 countries it covers to over 700 clients. With its extensive domain and technology expertise helps drive superior competitive differentiation customer experiences and business outcomes

Job Description

Ability to steer and mentor a team of 80 associates.

Position is for Service Delivery manager where associate has to take care of the operations 24*7.

Working on Life science domain/ any other domain with managing any of the Critical application support like D2 Labsystem Trackwise or any domain experience.

Adept in handling risks and escalations well ability to communicate effectively within the internal and customer org as required and drive for resolutions

Conversant with SLA based services improvement and maintenance of service levels

Mentoring the team on ticket handling processes coverage and reporting

Handles resourcing situations attrition new demand planning well

Highly skilled in ITIL processes and its implementation

Ability to report engagement progress communicate effectively across multiple layers of the customer org

Conversant with driving Service improvements Automation implementations and showcasing value to the customer

Ability to control cost parameters in the engagement identify and drive improvements where required

Conversant working in a matrix setup with different practices and groups to drive results

Key Skills : Service Delivery ManagerLifesciences

Job Locations : Bangalore

Experience : 12 16 Years

Education Qualification : Any Graduation

Work Mode : Hybrid

Employment Type : Fulltime

Notice Period : Immediate 30 Days



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