Customer Service Representative

4 giorni fa

Milan, Italia DKV Euro Service A tempo pieno

Customer Service Representative (gn) - Milan/ITA- Internship/Stage for 6 months

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team

What you can expect

As a Customer Service Representative you will be responsible for providing phone and email support to our customers and also involved in reporting and back office tasks.

You will handle in-depth inquiries regarding the use of the dedicated customer platform, explanations over the invoicing, tracking of orders and management of fuel card ceilings.

During this 6 month internship, you will be able to develop skills in customer service but also soft skills such as negotiation, effective and empathic communication as well as teamwork.

What makes you stand out
  • University degree
  • Open and positive communication behavior
  • Ability to work in a team, initiative and commitment
  • Good knowledge of English (min. B1)
  • Good Knowledge of Excel

We are looking forward to your application and to applicants who enrich our diverse culture Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility?

At DKV Mobility, we are team players - because we are only successful together #teamofteams

We've been growing for about 90 years. How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad

We attach great importance to work-life balance. We stand for the compatibility of family and career That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development. We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow

We live „Lead in Green“. You want to drive the energy transition? Then you've come to the right place We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.

We are a certified employer. Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application If you still have open questions then please contact Edith Pereda via edith.pereda@dkv-mobility.com.

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