Shared Services Manager

Company: Shared Services Business Unit of a Philippine conglomerate

Position: Shared Services Manager

Office Location: Alabang Muntinlupa

Job Summary:

This role oversees the strategic planning implementation and management of the shared services functions within the Group Business Units (GBU). The position is also responsible for optimizing processes enhancing efficiency and delivering highquality services to internal stakeholders within the set ServiceLevel Agreement. Its primary objective is to drive and steer the build and development of the transactional processing of Shared Services Business Unit (SSBU) functions including but not limited to cash management accounts payables/receivables administration purchase/job order management standard payroll and compensation/benefits administration and ICT technical support. This post reports directly to the President of the Shared Services Business Unit (SSBU) with coordinating line with the General Managers or Heads of the Group Business Units (GBU) including its subsidiaries and affiliates.

Responsibilities:

• Identifies plans for and develops strategies services and activities of the SSBU to support the current and future GBUs' needs.
• Works with the General Managers or Heads of GBUs to enhance existing service offerings through process improvement and standardization across SSBU functions ensuring efficiency and costeffectiveness where necessary.
• Oversees the development of ServiceLevel Agreement (SLAs) with all General Managers or Heads of GBUs. This includes collaboration with the internal stakeholders to understand their requirements and expectations and proactively address any issues or concerns.
• Ensures timely and accurate delivery of SLAs to internal stakeholders maintaining high levels of customer satisfaction.
• Develops and manages the strategic initiatives of the SSBU’s budget ensuring optimal allocation of resources and cost control.
• Ensures that all controls policies activities and the deployment of resources within the SSBU are consistent with its objectives and SLAs.
• Manages relationships with external service providers and vendors ensuring adherence to the SLA and quality standards.
• Provides leadership and direction to the SSBU fostering a culture of collaboration innovation and continuous improvement.
• Acts as champion for the existing ERP process providing guidance and technical advice to all users and ensuring high level of systems efficiency that support all GBUs.
• Leads change initiatives within the SSBU ensuring smooth implementation and adoption of new processes or technologies.
• Ensures SSBU’s compliance with relevant regulations and standards and implement risk management practices to mitigate potential risks to its operations.
• Establishes and monitors performance metrics and Key Performance Indicators (KPIs) to measure the effectiveness of the SSBU and implements corrective actions as needed.
• Drives the SSBU human resource management through involvement with the selection training career development and evaluation programs.

Qualifications:

• Candidate must possess at least a Bachelor's Degree in Business Management Accountancy Finance or equivalent. A master's degree is preferred but not required.
• At least 7 years of proven experience in a leadership role within shared services or in a related field.
• Experience in setting up and improving a shared services unit or experience in setting up and managing a business process.
• Demonstrated understanding of the shared services concepts processes and best practices.
• Strong communication skills indicative of an ability to present concisely and descriptively in both oral and written format to all levels of management.
• Demonstrated ability to drive process improvement and change management initiatives including project management and budget management.
• Strong knowledge and experience with ERP systems HRMS and/or other shared services technology platforms.
• Strong strategic agility process engineering and people management.
• Experience in establishing a new operation with the ability to attract retain and motivate people