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Associate Customer Support

2 mesi fa

Milan, Italia UBIQUICOM A tempo pieno

As an Associate Customer Support, you will provide second level support to Partners on the use of Ubiquicom hardware and software products; collaborate on the production of support activities reports and products technical documentation.

You will also update and maintain existing documentation based on customer feedback and product user experiences. In addition, you will interface with other technical teams to suggest improvements, optimizations, and support the test phases.

Your Profile
  • Education: High School Diploma
  • Driving license and ability for short and occasional trips
  • Interest in new technologies and curiosity towards new products
  • Flexibility and ability to adapt
  • Propensity for technical support activities, patience, and empathy
  • Analysis and problem-solving skills
  • Ability to prioritize activities
  • Propensity to optimize and improve current processes

NICE TO HAVE:

  • Basic troubleshooting skills
  • Basic electrotechnical and/or electronic skills
  • Basic skills on databases
  • Basic networking skills
  • Basic knowledge of Microsoft applications and operating systems and correlated basic troubleshooting capabilities
  • Fluency in technical communications in English

ABOUT UBIQUICOM
Based in Milan and Rende (CS), Italy, Ubiquicom is an award-winning technology company specialized in the design and development of products and solutions for the positioning and tracking of people and assets in unconventional contexts using unconventional technologies.

Ubiquicom provides end-user companies, as well as System Integrators and Independent Software Vendors, with the most advanced Real Time Location Systems (RTLS) technology.

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