Customer Support Consultant

3 giorni fa

Milan, Italia Cross Border Talents A tempo pieno

Join Our Team as an Italian-Speaking Customer Service Representative

Work with a Leading Home Appliances Brand in Lisbon

Are you passionate about delivering exceptional customer experiences? Do you speak Italian fluently and have a good command of English? This is your chance to join a global home appliances brand and kickstart your career in the vibrant city of Lisbon

Job Overview

Role: Customer Service Representative

Project: Home Appliances

Languages: Italian (C1/native) and English (B2)

Location: On-site in Lisbon, Portugal

Type of Contract: Fixed-Term (6 months)

Key Details

Training Start Date: 15th January 2025

Schedule:

Monday to Saturday, rotational shifts between 07:00 and 19:00. Sunday and one rotational day off per week.

Your Responsibilities

  • Provide exceptional customer support for a leading home appliances brand.
  • Assist customers with inquiries, troubleshooting, and service requests.
  • Ensure timely and accurate responses via phone, email, and chat.
  • Maintain a high level of professionalism and customer satisfaction.
  • Log customer interactions and collaborate with internal teams to resolve issues.

What We're Looking For

  • Languages: Proficient in Italian (C1/native) and English (B2).
  • Skills:
  • Strong communication and interpersonal skills.
  • Problem-solving mindset and attention to detail.
  • Ability to work in rotational shifts and adapt to a dynamic work environment.
  • Experience: Previous experience in customer service is a plus but not required.

Compensation & Benefits

  • Base Salary: 895 EUR gross/month (14 months).
  • Meal Allowance: 7.23 EUR/day (1,908.72 EUR per annum).
  • Transport Allowance: 20 EUR/month (240 EUR per annum).
  • Totaling in: 14,678.72 EUR per annum

Performance Bonus: 100 EUR per month (12 months), (1,200 EUR per annum).

Comprehensive training and ongoing support.

Why Join Us?

  • Global Brand: Be part of a renowned home appliances company with a strong reputation.
  • Career Development: Gain valuable experience in a growing industry.
  • Work in Lisbon: Immerse yourself in one of Europe's most dynamic and beautiful cities.
  • Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

  • Application Review: Share your CV and let us know why you are a great fit
  • Language Assessment: Showcase your Italian and English proficiency.
  • Interviews: Participate in one or two interviews with our client to discuss your fit for the role.

Relocation package:

  • Reimbursement of Airfare on the 6th month of the Contract up to 400 EUR in Economy class.
  • Apartment Room with rent of 280 EUR for 12 months (discounted directly from the payslip).

Apply now

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