Customer Service Sales Representative

7 giorni fa

Mantua, Italia adh Personal Thüringen A tempo pieno
Job Title:

Customer Service Sales Representative (Italian-Speaking) On Site High Tech Industry HS03

Job Description

Experience the power of a game-changing career Want to be part of an innovative and growing team?

We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions in over 70 countries.

If you're looking to grow and be inspired as a Customer Service Sales Representative in Barcelona (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop friends for life at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Sales Representative on our team, you will:

  1. Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests.
  2. Fast and effective reply to inbound queries.
  3. Make outbound calls when necessary to solve issues with customers and different internal business units.
  4. Create quotes and follow up with cross-selling/up-selling with a proactive and service attitude.
  5. Ensure personal knowledge of the Store portfolio and Post sales processes are maintained.
  6. Initiate and manage Customer post-sales related tasks, covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM and Order Status Suite with a high-quality, efficient, and customer-centric approach.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

  1. Are bilingual or proficient in Italian and fluent in English.
  2. Have a minimum of 1 year relevant experience.
  3. Have strong communication skills.
  4. Have knowledge of sales techniques (up-/cross-selling, objection handling, etc).
  5. Are customer-driven and motivated to work in sales.
  6. Are achievement and target-oriented.
  7. Have IT knowledge and technical understanding.
  8. Have a strong personal interest and curiosity in IT products and applications.
  9. Have real capability to listen to customers.
  10. Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
  11. Have exceptional customer-facing and customer care skills.

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

  1. Full time 39 hours/week permanent contract: Mon-Fri 8 to 18 h.
  2. Salary 19.000 euros gross/year + up to 3.000 euros gross/year in bonus.
  3. Great office location in Barcelona.
  4. Friends hunting (referral) bonus.
  5. Full paid training about the company and the project you will be working on.
  6. Career development program and specialized courses. Experience the best version of you

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice.

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona

Language Requirements: English, Italian (Required)

Time Type: Full time

#J-18808-Ljbffr

  • Customer Service Representative

    1 settimana fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Requisition ID: 22926Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company's two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers...

  • Customer Service Representative

    1 settimana fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Job Title:Customer Service Representative (Italian speaking)The Advisor I Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.About UsWe're a...

  • Customer Service Representative

    7 giorni fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Job Title:Customer Service Representative (Italian speaking) - Streaming Service ProjectThe Advisor I' Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.This position provides customer service support and resolution of routine problems regarding the client's...

  • Customer Service Representative

    3 settimane fa

    Mantua, Italia ZipRecruiter A tempo pieno

    Champions Do MoreAt Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • Customer Service Representative

    3 settimane fa

    Mantua, Italia ZipRecruiter A tempo pieno

    Champions Do MoreAt Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • Italian Speaking Airline Customer Service Specialist

    7 giorni fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is excited to announce an opening for an Italian Speaking Airline Customer Service Specialist in Athens. This role is perfect for individuals who are passionate about providing excellent customer service and have strong communication skills in Italian and English.In this position, you will assist Italian-speaking customers with their...

  • Italian Speaking Customer Service Agent Financial Services

    1 settimana fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    The House of Mercier is looking for an Italian Speaking Customer Service Agent specializing in financial services.In this important role, you will provide exceptional assistance to Italian-speaking clients regarding their financial inquiries, account management, and product guidance.Your commitment to delivering accurate information and outstanding service...

  • Field Sales Representative Mantova

    1 settimana fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Do you have an interest and enthusiasm for sales, and feel inspired by making visible a company’s beloved brands and image, with a focus on collaboration and teamwork? Then we’d love you to consider being part of the Italy Sales team at Kellanova.Your role as Field Sales Representative will cover Mantova, on site, part of a passionate and fun team.A...

  • Field Sales Representative Mantova

    2 mesi fa

    Mantua, Italia Kellogg A tempo pieno

    Do you have an interest and enthusiasm for sales, and feel inspired by making visible a companys beloved brands and image, with a focus on collaboration and teamwork? Then wed love you to consider being part of the Italy Sales team at Kellanova. Your role as Field Sales Representative will cover Mantova , on site, part of a passionate and fun team. ...

  • Customer Services

    4 settimane fa

    Mantua, Italia Sidel A tempo pieno

    Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main focus is to perform installation, start-up, commissioning, and testing of the Sidel Labelling equipment supplied to customer sites within the ECA (Europe & Central Asia) perimeter. Perform technical assistance during and after the warranty period, carry out...

  • Customer Services

    4 settimane fa

    Mantua, Italia Sidel A tempo pieno

    Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main focus is to perform installation, start-up, commissioning, and testing of the Sidel Labelling equipment supplied to customer sites within the ECA (Europe & Central Asia) perimeter. Perform technical assistance during and after the warranty period, carry out...

  • Customer Service Agent with Italian

    7 giorni fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Seniority Level:Entry levelOur Customer Service Agent is the first point of contact for our external customers ON/OFF Trade and our internal stakeholders. At AB InBev, dreaming big is what we do. Brewing the world's most loved beers, building iconic brands like Samson, Stella Artois, and Corona, and crafting meaningful moments are what inspire us. We're a...

  • Field Sales Representative Mantova

    2 mesi fa

    Mantua, Italia Kellanova A tempo pieno

    Do you have an interest and enthusiasm for sales, and feel inspired by making visible a company’s beloved brands and image, with a focus on collaboration and teamwork? Then we’d love you to consider being part of the Italy Sales team at Kellanova. Your role as Field Sales Representative will cover Mantova, on site, part of a passionate and fun...

  • Field Service Engineer

    7 mesi fa

    Mantua, Italia Sidel A tempo pieno

    Field Service Engineer - Labeller Contract Type Permanent Country ITALY Location Mantova Your opportunity Sidel is looking for a Field Service Engineer (FSE) specialized on Labelling equipment. The main focus is toperform Installation, start‐up, commissioning and test of the Sidel Labelling equipment...

  • Customer Service Agent with Italian

    1 settimana fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Job Title: Customer Service Agent with Italian (future opportunity)As a Customer Service Agent with Italian, you will be supporting our prestige brand Client on the European market, providing a fantastic customer experience on all interactions and leaving a lasting impression. You will be supported with extensive initial training to help you build the...

  • Sales Assistant

    4 settimane fa

    Mantua, Italia Damiani Group A tempo pieno

    Il Gruppo Damiani, tra i principali player internazionali nella produzione e commercializzazione di gioielli di alta gamma e di design, è alla ricerca di figure diper potenziare il nostro team nella boutique Rocca di Mantova.Il profilo ideale ha maturato esperienza nella vendita assistita per brand del settore Fashion/Luxury e possiede una buona conoscenza...

  • Sales Assistant

    1 mese fa

    Mantua, Italia Damiani Group A tempo pieno

    Il Gruppo Damiani, tra i principali player internazionali nella produzione e commercializzazione di gioielli di alta gamma e di design, è alla ricerca di figure diper potenziare il nostro team nella boutique Rocca di Mantova.Il profilo ideale ha maturato esperienza nella vendita assistita per brand del settore Fashion/Luxury e possiede una buona conoscenza...

  • Customer care stage

    7 giorni fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Orienta SpaFiliale di Mantova, ricerca per azienda cliente del settore logistico sita a Castellucchio (MN), un/a IMPIEGATO/A ADDETTO/A AL CUSTOMER CARE.La risorsa, inserita all'interno dell'ufficio del Customer Care, verrà formata nella mansione e si occuperà di:Fornire ai clienti assistenza telefonica e/o via e-mail;Ascoltare e comprendere i bisogni della...

  • Sales Assistant Mantova Village

    4 settimane fa

    Mantua, Italia DESIGUAL A tempo pieno

    Responsabilità:Soddisfare le esigenze del cliente garantendo una customer service eccellente.Assicurare una buona presentazione del prodotto sia in magazzino che in negozio.Collaborare all'apertura e alla chiusura del negozio.Partecipazione nella esecuzione delle diverse procedure.Cosa ti offriamo?Formazione sulla moda, stile e strategia di vendita: avrai...

  • Italian Junior Sales Representative

    7 giorni fa

    Mantua, Italia adh Personal Thüringen A tempo pieno

    Your job on a daily basis will be:Execute daily outbound phone calls/emails, contact decision makers, build quick rapport, assess needs and close the sale.Explain client products/solutions and value proposition to businesses of different verticals and sizes and how they address client needs.Execute outbound prospecting campaigns to source, contact, and...